GUEST SERVICE ASSISTANT

Meili Resort Hotel Sdn Bhd; Semporna; On-site; MYR 22,000 - 40,000; Full time

Job summary

Meili Resort Hotel Sdn Bhd in Semporna, Sabah, seeks a friendly Front Desk staff to manage guest check-ins/out, room assignments, and luggage coordination, ensuring smooth arrivals and departures. You will handle guest communications, process payments, and coordinate with housekeeping for room status and damages, with Mandarin proficiency considered a strong advantage.

This role requires basic computer literacy and familiarity with hotel PMS, a neat appearance, and willingness to work shifts,

Qualifications

• Education: Minimum SPM or a Diploma in Hospitality, Tourism, or a related field.
• Skills: Fluent in English and Bahasa Malaysia; Mandarin is a strong advantage.
• Technical Knowledge: Basic computer literacy and familiarity with hotel PMS.
• Work Ethic: Pleasant personality, good grooming, and willingness to work on shifts, weekends, and public holidays.
• Communication: Proficiency in Mandarin language is a mandatory.

Responsibilities

• Handle guest check-ins, check-outs, room assignments, and luggage coordination.
• Answer phone calls, reply to messages, and resolve guest requests or complaints politely.
• Process cash, credit card transactions, and balance daily shift cash floats.
• Coordinate with housekeeping to track clean room statuses and maintenance for reported damages.

Skills

English proficiency

Bahasa Malaysia proficiency

Mandarin proficiency (advantage)

Education

SPM

Diploma in Hospitality/Tourism

Tools

PMS (Hotel PMS)

Job description

Front Desk Operations: Handle guest check-ins, check-outs, room assignments, and luggage coordination.

Guest Communication: Answer phone calls, reply to messages, and resolve guest requests or complaints politely.

Billing and Payments: Process cash, credit card transactions, and balance daily shift cash floats.

Department Coordination: Work with housekeeping to track clean room statuses and maintenance for reported damages.

Job Requirements

Education: Minimum SPM or a Diploma in Hospitality, Tourism, or a related field.

Skills: Fluent in English and Bahasa Malaysia; additional languages like Mandarin are a strong advantage.

Technical Knowledge: Basic computer literacy and familiarity with hotel Property Management Systems (PMS).

Work Ethic: Pleasant personality, good grooming, and willingness to work on shifts, weekends, and public holidays.

Communication: Proficiency in Mandarin language is a mandatory.