Multilingual Front Desk Agent — Guest Experience

ONE POINT ONE SDN BHD; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Job summary

ONE POINT ONE SDN BHD in Kuala Lumpur is seeking a Front Desk Officer to deliver a welcoming, professional experience for guests from check-in to check-out. This role is ideal for individuals who enjoy customer interaction and working in a fast-paced hospitality environment.

You will greet guests, handle check-in and check-out procedures, and communicate in Mandarin, English, and Bahasa Malaysia. You will respond to guest enquiries, manage reservations, coordinate with housekeeping, and maintain

Responsibilities

• Greet and assist guests professionally at the front desk
• Handle check-in and check-out procedures
• Communicate with guests in Mandarin, English, and Bahasa Malaysia
• Respond to guest enquiries, requests, and feedback promptly
• Manage reservations, room assignments, and guest records
• Coordinate with housekeeping and operations teams
• Maintain cleanliness and professionalism at the front desk area
• Follow company SOPs and service standards

Job description

ONE POINT ONE SDN BHD in Kuala Lumpur is seeking a Front Desk Officer to deliver a welcoming, professional experience for guests from check-in to check-out. This role is ideal for individuals who enjoy customer interaction and working in a fast-paced hospitality environment.

You will greet guests, handle check-in and check-out procedures, and communicate in Mandarin, English, and Bahasa Malaysia. You will respond to guest enquiries, manage reservations, coordinate with housekeeping, and maintain