FRONT OFFICE / GUEST SERVICE OFFICER

HEEREN PALM SUITES SDN. BHD.; Malacca City; On-site; MYR 33,000 - 56,000; Full time

Job summary

HEEREN PALM SUITES SDN. BHD. in Malaysia seeks friendly Front Office personnel to deliver warm guest service and manage check-in and check-out efficiently.

You will handle reservations, respond to guest enquiries, maintain records, and coordinate with the team to resolve issues professionally. Good communication in English and Bahasa Malaysia, punctuality and a cooperative attitude are essential for daily duties and guest satisfaction.

Qualifications

• Good communication and interpersonal skills.
• Positive attitude and pleasant personality.
• Able to communicate in basic English and Bahasa Malaysia.
• Responsible, punctual and able to work as part of a team.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle check-in and check-out procedures.
• Respond to guest enquiries and requests.
• Handle reservations and guest information.
• Assist guests with hotel-related enquiries and services.
• Maintain accurate records and perform daily Front Office duties.
• Handle guest feedback and assist in resolving issues professionally.
• Perform other duties as assigned by the supervisor.

Skills

Communication

Interpersonal skills

Punctuality

Basic English

Bahasa Malaysia

Job description

We are looking for friendly, responsible and customer-oriented individuals to join our Front Office team.

Job Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle check-in and check-out procedures.
• Respond to guest enquiries and requests.
• Handle reservations and guest information.
• Assist guests with hotel-related enquiries and services.
• Maintain accurate records and perform daily Front Office duties.
• Handle guest feedback and assist in resolving issues professionally.
• Perform other duties as assigned by the supervisor.

Requirements

• Good communication and interpersonal skills.
• Positive attitude and pleasant personality.
• Responsible, punctual and able to work as part of a team.
• Able to communicate in basic English and Bahasa Malaysia.

If you enjoy meeting people and providing good customer service, we welcome you to join our Front Office team.