Front Desk Maestro: Warm Check-Ins & Guest Care

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 27,000 - 38,000; Full time

Job summary

Jobstreet Malaysia in Kuala Lumpur City Centre is seeking a friendly Front Desk Agent to be the first point of contact for guests. This full-time role manages check-ins/check-outs, responds to inquiries, and coordinates with other departments to ensure a smooth, welcoming stay.

You will use hotel management systems, handle payments, and deliver outstanding service with a professional, patient attitude. A high school diploma and fluency in English are required, with flexibility to work evenings

Qualifications

• High school diploma or equivalent required.
• Experience in front desk or guest services in hospitality.
• Excellent communication and interpersonal skills; English fluency essential.

Responsibilities

• Greet guests and handle check-ins/check-outs efficiently.
• Answer inquiries and provide local information.
• Coordinate with housekeeping and other departments for guest needs.
• Manage reservations and billing with accuracy.
• Deliver exceptional customer service and handle complaints.

Skills

Front desk operations

Guest services

Communication skills

Multitasking

Hotel software

Cash handling

English fluency

Customer service

Education

High school diploma

Tools

PMS software

Job description

Jobstreet Malaysia in Kuala Lumpur City Centre is seeking a friendly Front Desk Agent to be the first point of contact for guests. This full-time role manages check-ins/check-outs, responds to inquiries, and coordinates with other departments to ensure a smooth, welcoming stay.

You will use hotel management systems, handle payments, and deliver outstanding service with a professional, patient attitude. A high school diploma and fluency in English are required, with flexibility to work evenings