Resort front desk officer

tambuna retreat sdn bhd; Ipoh; On-site; MYR 33,000 - 58,000; Full time

Job summary

tambuna retreat sdn bhd is looking for a Front Desk Officer to provide warm guest reception, handle reservations, and manage check-in/check-out processes in Ipoh, Malaysia. You will greet guests, answer calls and emails, and ensure smooth front desk operations.

The role requires delivering excellent customer service, resolving guest inquiries, and coordinating with housekeeping and maintenance to meet guest needs.

Qualifications

• Experience as Front Desk Officer preferred.
• Good communication in English and Malay.
• Ability to handle guest inquiries professionally.

Responsibilities

• Perform check-in, check-out, room assignment, and new reservations.
• Ensure all guest data is accurately recorded in the hotel system.
• Greet guests, answer phones, and handle emails.
• Resolve guest inquiries, complaints, and requests promptly and courteously.
• Manage cashier duties at the Front Office.
• Coordinate with housekeeping and maintenance to address guest needs.
• Conduct shift briefings and train junior front desk staff.
• Maintain accurate guest records and financial transactions.

Skills

Guest service

Phone handling

Cashier duties

Team supervision

Shift briefing

Tools

Hotel software

Job description

Perform check-in, check-out, room assignment, room change procedures, and new room reservations.

Ensure all guest data is accurately recorded in the hotel system.

Greet guests, answer phones, handle and check emails.

Attend to and resolve guest inquiries, complaints, and requests promptly and courteously.

Manage cashier duties at the Hotel Front Office.

Communicate with other departments to ensure smooth and efficient operations.

Perform closing audits at the end of the work shift.

Perform any other duties as requested by superiors.

Perform Supporting Roles given

Supervise and train junior front desk staff, ensuring adherence to company standards and procedures.

Handle complex guest requests, complaints, and issues with professionalism and discretion.

Manage reservations, cancellations, and room assignments to optimize occupancy and guest satisfaction.

Coordinate with other departments, such as housekeeping and maintenance, to address guest needs and concerns.

Conduct shift briefings to ensure team members are well-informed about daily activities and special guest requests.

Maintain accurate guest records and financial transactions, ensuring compliance with hotel policies and procedures.

Assist in developing and implementing front desk policies and procedures to enhance the guest experience.

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Your application will include the following questions:

• How many years' experience do you have as a Front Desk Officer?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have recovery / retention experience?
• What's your expected monthly basic salary?
• Do you have professional housekeeping experience?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Handyperson?