Help Desk Analyst

Star Global; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Annual Leave

Training Provided

Medical Insurance

Allowance Provided

Performance Bonus

Job summary

Jora Malaysia, based in Kuala Lumpur, is seeking a fresh graduate to join our customer service team. The role involves handling inquiries across online and chat channels, delivering accurate responses, and building lasting relationships with diverse customers.

Proficiency in Mandarin and English is required, with training provided. You will multitask in a fast-paced environment, contribute to improved engagement strategies, and ensure high satisfaction through professional service and timely

Qualifications

• Fresh graduates welcome with extensive trainings provided.
• Proficient in Mandarin and English.
• Open to relocation – Penang, Johor Bahru, Kuala Lumpur.
• Strong communication and relationship-building skills.
• Independent yet a team player.
• Able to multitask in a fast-paced environment.

Responsibilities

• Manage customer enquiries professionally across online and chat channels.
• Engage with potential and existing customers to promote services and retention.
• Monitor activity levels, gather feedback, and provide insights for engagement strategies.
• Maintain accurate records of customer interactions and ensure high satisfaction.
• Identify recurring issues and propose improvements to boost efficiency.
• Support onboarding of new customers with product guidance.
• Ensure compliance with company policies and service standards.

Skills

Mandarin

English

Communication

Multitasking

Time management

Teamwork

Problem solving

Education

Fresh graduates

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required as extensive trainings will be provided.

Proficient in spoken and written Mandarin, and English. Other language(s) is an added advantage.

Comfortable interacting with diverse customer groups and building ongoing relationships.

A proactive problem solver with the ability to work independently while contributing as part of a team.

Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.

Requirement

• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required as extensive trainings will be provided.

• Proficient in spoken and written Mandarin, and English. Other language(s) is an added advantage.

• Open to Relocation – Penang, Johor Bahru, Kuala Lumpur.

• Comfortable interacting with diverse customer groups and building ongoing relationships.

• A proactive problem solver with the ability to work independently while contributing as part of a team.

• Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.

Responsibility

Key Responsibilities:

• Manage customer enquiries in a professional, accurate, and timely manner across multiple (online & chat) communication channels.
• Engage with both potential and existing customers to promote services and enhance customer retention.
• Monitor customer activity levels, gather feedback, and provide insights to improve engagement strategies and overall customer experience.
• Maintain accurate records of customer interactions and ensure high levels of customer satisfaction are consistently achieved.
• Identify recurring customer issues and propose process improvements to enhance overall efficiency.
• Support onboarding of new customers by providing guidance on products, services, or platforms.
• Ensure compliance with company policies, procedures, and service standards in all customer interactions.

Benefits

• Annual Leave
• Training Provided
• Medical Insurance
• Allowance Provided
• Performance Bonus