Customer Care Agent

Star Global; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Annual Leave

Training Provided

Medical Insurance

Allowance Provided

Performance Bonus

Job summary

Star Global in Kuala Lumpur is seeking fresh graduates for a customer service role. Training will be provided, and prior experience is not required. Proficiency in Mandarin and English is required, with additional languages a plus.

You will handle inquiries across online and chat channels, build relationships with customers, and support onboarding while maintaining accurate records and meeting service standards. Open to relocation to Penang, Johor Bahru, or Kuala Lumpur.

Qualifications

• Fresh graduates are welcome to apply; extensive trainings will be provided.
• Proficient in Mandarin and English; additional languages are a plus.
• Open to relocation – Penang, Johor Bahru, Kuala Lumpur.
• Able to interact with diverse customer groups and build relationships.
• Proactive problem solver who can work independently and in a team.
• Able to multitask, prioritize and manage time in a fast-paced environment.

Responsibilities

• Manage customer enquiries across online & chat channels.
• Engage with potential and existing customers to promote services and improve retention.
• Monitor activity levels, gather feedback, and provide insights to improve engagement.
• Maintain accurate records of customer interactions and ensure high levels of customer satisfaction.
• Identify recurring issues and propose process improvements.
• Support onboarding of new customers with guidance on products, services, or platforms.
• Ensure compliance with company policies and service standards.

Skills

Fresh graduates welcome

Mandarin

English

Customer service

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required as extensive trainings will be provided.

Proficient in spoken and written Mandarin, and English. Other language(s) is an added advantage.

Comfortable interacting with diverse customer groups and building ongoing relationships.

A proactive problem solver with the ability to work independently while contributing as part of a team.

Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.

Requirement

• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required as extensive trainings will be provided.

• Proficient in spoken and written Mandarin, and English. Other language(s) is an added advantage.

• Open to Relocation – Penang, Johor Bahru, Kuala Lumpur.

• Comfortable interacting with diverse customer groups and building ongoing relationships.

• A proactive problem solver with the ability to work independently while contributing as part of a team.

• Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.

Responsibility

Key Responsibilities:

• Manage customer enquiries in a professional, accurate, and timely manner across multiple (online & chat) communication channels.
• Engage with both potential and existing customers to promote services and enhance customer retention.
• Monitor customer activity levels, gather feedback, and provide insights to improve engagement strategies and overall customer experience.
• Maintain accurate records of customer interactions and ensure high levels of customer satisfaction are consistently achieved.
• Identify recurring customer issues and propose process improvements to enhance overall efficiency.
• Support onboarding of new customers by providing guidance on products, services, or platforms.
• Ensure compliance with company policies, procedures, and service standards in all customer interactions.

Benefits

• Annual Leave
• Training Provided
• Medical Insurance
• Allowance Provided
• Performance Bonus