Customer Support Specialist

Cloud Sense Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF/SOCSO

Medical Insurance

Bonuses

Career Growth

Allowance

Job summary

Jora Malaysia is seeking Mandarin-speaking customer service specialists in Kuala Lumpur to deliver exceptional support in a fast-paced environment. Fresh graduates are welcome, and strong communication skills are essential to empathize with customers from Taiwan and China.

Responsibilities include handling inbound inquiries via email and chat, troubleshooting issues, and escalating complex cases when needed.

Qualifications

• 1 year of customer service experience
• Fresh graduates welcome to apply
• Able to speak Mandarin
• Prefer Mandarin speaker for Taiwan/China communication
• Excellent communication and interpersonal skills
• Strong problem-solving and critical-thinking skills
• Ability to work in a fast-paced, high-volume environment and manage multiple tasks simultaneously
• Commitment to providing exceptional customer service
• Able to work in shifts including weekends and public holidays

Responsibilities

• Handle inbound customer inquiries via email and chat; occasionally call customers to provide timely solutions
• Troubleshoot customer issues and provide comprehensive assistance to resolve problems
• Identify and escalate complex or unresolved cases to appropriate teams
• Provide feedback and suggestions for improving customer service processes and procedures
• Maintain a positive, professional, and courteous attitude when interacting with customers

Skills

Mandarin speaker

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Shift work

Education

Fresh graduates welcome

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Prefer mandarin speaker as need to communicate with customer and colleagues from Taiwan and China

Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers

Strong problem-solving and critical-thinking skills to efficiently address customer inquiries and concerns

Ability to work in a fast-paced, high-volume environment and manage multiple tasks simultaneously

Commitment to providing exceptional customer service and a genuine desire to help others

Able to work in shift including weekend and public holiday

Requirement

• 1 years of customer service experience
• Fresh graduate is welcome to apply
• Able speak in Mandarin
• Prefer mandarin speaker as need to communicate with customer and colleagues from Taiwan and China
• Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers
• Strong problem-solving and critical-thinking skills to efficiently address customer inquiries and concerns
• Ability to work in a fast-paced, high-volume environment and manage multiple tasks simultaneously
• Commitment to providing exceptional customer service and a genuine desire to help others
• Able to work in shift including weekend and public holiday

Responsibility

• Handle inbound customer inquiries and requests via email, and chat, , sometime need to call to customer to providing timely and efficient solutions
• Troubleshoot customer issues and provide comprehensive assistance to resolve problems
• Identify and escape complex or unresolved cases to appropriate teams
• Provide feedback and suggestions for improving customer service processes and procedures
• Maintained positive, professional, and courteous attitude when interacting with customers

Benefits

• EPF/SOCSO
• Medical Insurance
• Attractive salary and performance-based bonuses
• Opportunities for career development and growth
• Allowance will be provided