Help Desk Agent

Right Recruit; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Fixed allowance

Training

more annual leaves

Accessible by Public Transport

Additional Allowance

OT allowance

Job summary

Jora Malaysia is seeking a customer service representative in Kuala Lumpur to assist customers through calls, live chat, and email, delivering timely and professional support.

You will resolve issues, capture feedback, maintain strong customer relationships, and help achieve daily objectives in line with company procedures.

Candidates with a Diploma or Degree in related fields, or fresh graduates, are welcome; Mandarin language skills are an advantage for market service.

Qualifications

• SPM with 5 years experience or Diploma/ Degree with related experience; fresh graduates welcome.
• Strong communication skills and confident to interact with customers.
• Able to converse in English; Mandarin is preferred for Market service.

Responsibilities

• Assist customers via inbound calls, online chats, and email channels.
• Address inquiries and feedback professionally and promptly.
• Resolve issues and provide appropriate solutions.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and customer satisfaction.
• Achieve daily work objectives according to company procedures and service standards.

Skills

Communication skills

English proficiency

Mandarin proficiency (preferred)

Education

Diploma

Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist customers with their needs through incoming calls, online chats, and email channels.

Handle customer inquiries and feedback in a professional and timely manner.

Assist in resolving customer issues and provide appropriate solutions.

Record and follow up on customer feedback, inquiries, and complaints.

Maintain good customer relationships and enhance customer satisfaction.

Achieve daily work objectives in accordance with company procedures and service standards.

Requirement

• Assist customers with their needs through incoming calls, online chats, and email channels.
• Handle customer inquiries and feedback in a professional and timely manner.
• Assist in resolving customer issues and provide appropriate solutions.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and enhance customer satisfaction.
• Achieve daily work objectives in accordance with company procedures and service standards.

Responsibility

• SPM with 5 years experience / Diploma with 2 years experience / Degree with relavant experience or fresh graduates are welcome
• Possess good communication skills, dare to communicate with customers
• Able to converse in English
• Able to converse in Mandarin is preferable (due to Market service needed)
• Patient, polite, and possess good customer service awareness
• Possess basic problem-solving and logical thinking skills
• Basic computer operation skills, able to familiarize with relevant systems
• Strong learning ability, able to adapt to a fast-paced work environment
• Experience in Customer Service / Call Centre / Banking / BPO is preferred

Benefits

• Fixed allowance
• Training
• more annual leaves
• Accessible by Public Transport
• Additional Allowance
• OT allowance