Customer Care Administrator

TENLEAD BIOTECH INTERNATIONAL HOLDING SDN BHD; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Annual Leave

EPF

Medical Leave

SOCSO

Salary Increment

Nearby public transportation

Job summary

TENLEAD BIOTECH INTERNATIONAL HOLDING SDN BHD in Kuala Lumpur is seeking entry-level Customer Service professionals. Fresh graduates with relevant internship exposure are encouraged to apply, with opportunities to support Mandarin-speaking customers and business partners.

Ideal candidates will have a Diploma or Degree, basic MS Office skills, and a positive, learning mindset. Working hours are Monday to Friday, 9:30 AM to 5:30 PM, at KL Eco City, Kuala Lumpur.

Qualifications

• Diploma or Degree required.
• Fresh graduates with relevant internship experience are encouraged to apply.
• Customer service or administrative experience welcomed.
• Able to communicate in Mandarin and English to support Mandarin-speaking customers and partners.
• Positive attitude and willingness to learn.
• Organised, responsible and able to multitask.
• Basic knowledge of Microsoft Office.

Responsibilities

• Respond to customer enquiries via phone, WhatsApp and LINE professionally.
• Process customer orders accurately and update records timely.
• Follow up on customer requests and resolve enquiries promptly.
• Maintain customer records and supporting documentation.
• Assist in administrative and operational tasks to support the Customer Service team.

Skills

Bilingual Mandarin & English

Microsoft Office basics

Communication skills

Problem-solving

Organised / multitasking

Education

Diploma or Degree (any discipline)

Tools

CRM

ERP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates with relevant internship experience are encouraged to apply.

Candidates with Customer Service or Administrative experience are also welcome.

Able to communicate in Mandarin and English to support Mandarin-speaking customers and business partners.

Positive attitude and willingness to learn.

Organised, responsible and able to multitask.

Basic knowledge of Microsoft Office.

Bonus Points If You Have

Previous experience in Customer Service, Sales Administration or Customer Support.

Experience using CRM or ERP systems.

Experience in Retail, FMCG or E-Commerce industries.

Strong communication and problem-solving skills.

Working hours: Monday – Friday | 9:30 AM – 5:30 PM

Requirement

You're a Great Fit If You

• Diploma or Degree in any discipline.

• Fresh graduates with relevant internship experience are encouraged to apply.

• Candidates with Customer Service or Administrative experience are also welcome.

• Able to communicate in Mandarin and English to support Mandarin-speaking customers and business partners.

• Positive attitude and willingness to learn.

• Organised, responsible and able to multitask.

• Basic knowledge of Microsoft Office.

Bonus Points If You Have

• Previous experience in Customer Service, Sales Administration or Customer Support.

• Experience using CRM or ERP systems.

• Experience in Retail, FMCG or E-Commerce industries.

• Strong communication and problem-solving skills.

Working Location: KL Eco City, Kuala Lumpur

Working hours: Monday – Friday | 9:30 AM – 5:30 PM

Responsibility

What You'll Be Doing

• Responding to customer enquiries via phone, WhatsApp and LINE professionally.

• Processing customer orders accurately and ensuring timely updates.

• Following up on customer requests and resolving enquiries promptly.

• Maintaining customer records and supporting documentation.

• Assisting in administrative and operational tasks to support the Customer Service team.

Benefits

• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Salary Increment
• Nearby public transportation