Inbound Customer Service Representative

Right Recruit; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Fixed allowance

Training

More annual leaves

Accessible by Public Transport

Additional Allowance

OT allowance

Job summary

Jora Malaysia is seeking a customer support specialist in Kuala Lumpur to assist customers via calls, chats, and email. You will handle inquiries, resolve issues, and maintain strong customer relationships while meeting daily targets.

Fresh graduates to experienced professionals with a Diploma or Degree are welcome. Proficiency in English, with Mandarin preferred for market coverage, is valued in a fast-paced environment.

Qualifications

• Experience in customer service/call centre preferred.
• Strong communication skills and professional demeanor.
• Ability to converse in English; Mandarin is preferred for market service.

Responsibilities

• Assist customers via incoming calls, online chats, and email channels.
• Handle inquiries and feedback professionally and timely.
• Resolve customer issues and provide solutions; follow up on feedback and complaints.
• Maintain good relationships and customer satisfaction; achieve daily objectives.

Skills

Communication skills

Customer service

English

Mandarin

Problem solving

Fast-paced

Team player

Education

Diploma

Degree

Tools

Basic computer operations

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist customers with their needs through incoming calls, online chats, and email channels.

Handle customer inquiries and feedback in a professional and timely manner.

Assist in resolving customer issues and provide appropriate solutions.

Record and follow up on customer feedback, inquiries, and complaints.

Maintain good customer relationships and enhance customer satisfaction.

Achieve daily work objectives in accordance with company procedures and service standards.

Requirement

• Assist customers with their needs through incoming calls, online chats, and email channels.
• Handle customer inquiries and feedback in a professional and timely manner.
• Assist in resolving customer issues and provide appropriate solutions.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and enhance customer satisfaction.
• Achieve daily work objectives in accordance with company procedures and service standards.

Responsibility

• SPM with 5 years experience / Diploma with 2 years experience / Degree with relavant experience or fresh graduates are welcome
• Possess good communication skills, dare to communicate with customers
• Able to converse in English
• Able to converse in Mandarin is preferable (due to Market service needed)
• Patient, polite, and possess good customer service awareness
• Possess basic problem-solving and logical thinking skillsBasic computer operation skills, able to familiarize with relevant systems
• Strong learning ability, able to adapt to a fast-paced work environment
• Experience in Customer Service / Call Centre / Banking / BPO is preferred

Benefits

• Fixed allowance
• Training
• more annual leaves
• Accessible by Public Transport
• Additional Allowance
• OT allowance