Customer Service Representative

Right Recruit; Kuala Lumpur; On-site; MYR 32,000 - 61,000; Full time

Benefits offered by this job

Fixed allowance

Training

More annual leaves

Accessible by Public Transport

Additional Allowance

OT allowance

Job summary

Right Recruit in Kuala Lumpur is seeking a Customer Service Representative to assist customers via calls, chats and email, ensuring timely responses and adherence to service standards.

You will handle inquiries, provide solutions, record feedback, and help maintain strong customer relationships; Mandarin skills are preferred and fresh graduates with related experience are welcome.

Qualifications

• Assist customers with their needs through incoming calls, online chats, and email channels.
• Handle customer inquiries and feedback in a professional and timely manner.
• Assist in resolving customer issues and provide appropriate solutions.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and enhance customer satisfaction.
• Achieve daily work objectives in accordance with company procedures and service standards.

Responsibilities

• Handle customer interactions via calls, chats and email.
• Provide solutions to customer issues in a timely manner.
• Record and follow up on customer feedback and complaints.
• Maintain positive customer relationships and satisfaction.
• Achieve daily targets in line with procedures and service standards.

Skills

Good communication skills

Customer service orientation

English proficiency

Mandarin language

Education

SPM / Diploma / Degree with related experience

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist customers with their needs through incoming calls, online chats, and email channels.

Handle customer inquiries and feedback in a professional and timely manner.

Assist in resolving customer issues and provide appropriate solutions.

Record and follow up on customer feedback, inquiries, and complaints.

Maintain good customer relationships and enhance customer satisfaction.

Achieve daily work objectives in accordance with company procedures and service standards.

Requirement

• Assist customers with their needs through incoming calls, online chats, and email channels.
• Handle customer inquiries and feedback in a professional and timely manner.
• Assist in resolving customer issues and provide appropriate solutions.
• Record and follow up on customer feedback, inquiries, and complaints.
• Maintain good customer relationships and enhance customer satisfaction.
• Achieve daily work objectives in accordance with company procedures and service standards.

Responsibility

• SPM with 5 years experience / Diploma with 2 years experience / Degree with relavant experience or fresh graduates are welcome
• Possess good communication skills, dare to communicate with customers
• Able to converse in English
• Able to converse in Mandarin is preferable (due to Market service needed)
• Patient, polite, and possess good customer service awareness
• Possess basic problem-solving and logical thinking skillsBasic computer operation skills, able to familiarize with relevant systems
• Strong learning ability, able to adapt to a fast-paced work environment
• Experience in Customer Service / Call Centre / Banking / BPO is preferred

Benefits

• Fixed allowance
• Training
• more annual leaves
• Accessible by Public Transport
• Additional Allowance
• OT allowance