Customer Service Representative

Star Global; Kuala Lumpur; On-site; MYR 27,000 - 45,000; Full time

Benefits offered by this job

Annual Leave

Training Provided

Medical Insurance

Allowance Provided

Performance Bonus

Job summary

Jora Malaysia is seeking fresh graduates to join our customer service team. Proficiency in Mandarin and English is required, with additional languages an advantage. We welcome relocation to Kuala Lumpur, Penang, or Johor Bahru and provide extensive training to support your success.

You will engage with diverse customers, solving problems and building relationships in a fast-paced environment. Join us to grow your career as a proactive, multitasking team player who delivers exceptional customer

Qualifications

• Fresh graduates welcome to apply.
• Proficient in spoken and written Mandarin and English.
• Other language(s) is an added advantage.
• Open to Relocation – Penang, Johor Bahru, Kuala Lumpur.
• Comfortable interacting with diverse customer groups and building ongoing relationships.
• Proactive problem solver with the ability to work independently while contributing as part of a team.
• Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.

Responsibilities

• Manage customer enquiries in a professional, accurate, and timely manner across multiple channels (online & chat).
• Engage with potential and existing customers to promote services and enhance retention.
• Monitor customer activity levels, gather feedback, and provide insights to improve engagement strategies and experience.
• Maintain accurate records of customer interactions and ensure high levels of satisfaction.
• Identify recurring customer issues and propose process improvements to enhance efficiency.
• Support onboarding of new customers by providing guidance on products, services, or platforms.
• Ensure compliance with company policies, procedures, and service standards in all customer interactions.

Skills

Mandarin

English

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required as extensive trainings will be provided.

Proficient in spoken and written Mandarin, and English. Other language(s) is an added advantage.

Comfortable interacting with diverse customer groups and building ongoing relationships.

A proactive problem solver with the ability to work independently while contributing as part of a team.

Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.

Requirement

• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required as extensive trainings will be provided.
• Proficient in spoken and written Mandarin, and English. Other language(s) is an added advantage.
• Open to Relocation – Penang, Johor Bahru, Kuala Lumpur.
• Comfortable interacting with diverse customer groups and building ongoing relationships.
• A proactive problem solver with the ability to work independently while contributing as part of a team.
• Proven ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.

Responsibility

Key Responsibilities:

• Manage customer enquiries in a professional, accurate, and timely manner across multiple (online & chat) communication channels.
• Engage with both potential and existing customers to promote services and enhance customer retention.
• Monitor customer activity levels, gather feedback, and provide insights to improve engagement strategies and overall customer experience.
• Maintain accurate records of customer interactions and ensure high levels of customer satisfaction are consistently achieved.
• Identify recurring customer issues and propose process improvements to enhance overall efficiency.
• Support onboarding of new customers by providing guidance on products, services, or platforms.
• Ensure compliance with company policies, procedures, and service standards in all customer interactions.

Benefits

• Annual Leave
• Training Provided
• Medical Insurance
• Allowance Provided
• Performance Bonus