Outlet Manager (Taiping)

AYAM GEPUK (M) SDN. BHD.; Taiping; On-site; MYR 67,000 - 112,000; Full time

Job summary

AYAM GEPUK (M) SDN. BHD. is seeking an Outlet Manager to supervise daily restaurant operations, uphold SOPs and company standards, manage staff, and drive sales and profitability while ensuring food quality and excellent customer service.

The role requires strong leadership, HACCP knowledge, and the ability to analyze performance, manage inventory, scheduling, and reporting to optimize outlet performance.

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Business Administration, F&B Management, or related field.
• Minimum 3–5 years of experience in F&B operations with at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Good analytical and problem-solving abilities.
• Knowledge of food safety, HACCP, and operational best practices.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Oversee the daily outlet operations to ensure smooth, efficient business operations.
• Ensure SOP compliance, food safety, hygiene and company policies.
• Monitor food quality, service standards, and customer experience.
• Manage opening and closing procedures of the outlet.
• Lead, supervise, motivate and coach outlet staff to achieve operational excellence.
• Prepare staff duty rosters and allocate manpower effectively.
• Conduct on-the-job training and monitor staff performance.
• Foster a positive and productive working environment.
• Manage inventory levels and cost control using FIFO; minimize wastage and monitor food costs.
• Conduct stock counts and investigate discrepancies.
• Monitor daily sales performance and support initiatives to hit targets.
• Analyze operational performance and recommend improvements.
• Support marketing campaigns and promotions.
• Handle customer feedback professionally and resolve issues to maintain service excellence.
• Prepare daily, weekly and monthly reports; ensure cash handling and banking accuracy; support payroll and manpower planning.

Skills

Leadership

Communication

Interpersonal skills

Analytical skills

Problem-solving

Food safety HACCP

Operational best practices

Shift work flexibility

Education

Diploma or Bachelor's Degree in Hospitality/Business

Job description

Job Summary

The Outlet Manager is responsible for overseeing the overall operations of the restaurant, ensuring excellent customer service, efficient staff management, compliance with company standards, and achievement of sales and profitability targets. The role requires strong leadership to drive operational excellence while maintaining high standards of food quality, cleanliness, and customer satisfaction.

Key Responsibilities

Operations Management

• Oversee the daily operations of the outlet to ensure smooth and efficient business operations.
• Ensure compliance with Standard Operating Procedures (SOPs), food safety, hygiene, and company policies.
• Monitor food quality, service standards, and overall customer experience.
• Manage opening and closing procedures of the outlet.
• Lead, supervise, motivate, and coach outlet employees to achieve operational excellence.
• Prepare staff duty rosters and allocate manpower effectively.
• Conduct on-the-job training and monitor staff performance.
• Foster a positive and productive working environment.

Inventory & Cost Control

• Manage inventory levels and ensure proper stock control using the FIFO method.
• Minimize wastage and monitor food costs.
• Conduct stock counts and investigate inventory discrepancies.

Sales & Business Performance

• Monitor daily sales performance and implement initiatives to achieve sales targets.
• Analyse operational performance and recommend continuous improvements.
• Support marketing campaigns and promotional activities.

Customer Service

• Handle customer feedback and complaints professionally.
• Ensure prompt resolution of customer issues while maintaining service excellence.
• Build strong customer relationships to encourage repeat business.

Administration & Reporting

• Prepare daily, weekly, and monthly operational reports.
• Ensure accurate cash handling, banking, and sales reconciliation.
• Support payroll preparation and manpower planning.
• Maintain outlet documentation and compliance records.

Job Requirements

• Diploma or Bachelor's Degree in Hospitality, Business Administration, Food & Beverage Management, or related field.
• Minimum 3-5 years of experience in F&B operations, with at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Good analytical and problem-solving abilities.
• Knowledge of food safety, HACCP, and operational best practices.
• Willing to work shifts, weekends, and public holidays.