Outlet Supervisor: Service, Sales & Tea Craft Lead

Tealive; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Tealive in Malaysia is seeking an Outlet Supervisor to manage daily operations across our outlets. You will lead staff scheduling, supervise service quality, and ensure every drink is prepared to our SOP with passion.

Responsibilities include controlling food costs, stock take, and ordering, driving sales and profitability, cash reporting, and upselling Tealive products while maintaining a welcoming, clean dining area.

Qualifications

• Candidate must possess at least SPM / O-Level.
• For supervisor, have at least 1 year of prior experience in a food and beverage environment.

Responsibilities

• Outlet staff management and scheduling.
• Outlet food costs control, stock take and stock ordering.
• Outlet sales and profitability.
• Direct potential customers into the restaurant.
• Explain and promote Tealive products and offerings.
• Daily cash reporting.
• Welcoming customers with enthusiasm and a smile.
• Brewing coffee or tea and serving drinks to customers.
• Ensure drinks meet quality standards by following SOP.
• Cleaning and restocking dining areas and sanitizing equipment.

Skills

Customer service

Communication

Teamwork

Sales

Education

SPM / O-Level

Job description

Tealive in Malaysia is seeking an Outlet Supervisor to manage daily operations across our outlets. You will lead staff scheduling, supervise service quality, and ensure every drink is prepared to our SOP with passion.

Responsibilities include controlling food costs, stock take, and ordering, driving sales and profitability, cash reporting, and upselling Tealive products while maintaining a welcoming, clean dining area.