Head of Agency Development & Support

Public Mutual Berhad; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

Public Mutual Berhad is seeking a senior leader to manage agency sales, recruitment performance, and business development across 28 branches in Malaysia. You will supervise branch operations, ensure adherence to established processes, and analyze sales, productivity, and recruitment data to provide strategic recommendations.

The role requires driving agency recruitment growth through multiple channels and coordinating promotional events.

Qualifications

• Must have strong business acumen and interpersonal skills.
• Experience in agency development or business development is advantageous.
• Willingness to travel nationwide and own transport required.
• Ability to lead and work with stakeholders.

Responsibilities

• Manage all matters pertaining to agency sales and recruitment performance, driving business development for the agency force and overseeing 28 branch operations.
• Oversee branch operations to ensure efficiency and adherence to processes, rules and guidelines.
• Analyze reports on agency sales, productivity and recruitment and provide strategic recommendations to enhance performance.
• Drive agency recruitment growth through multiple channels.
• Supervise activities such as branch promotions, agency recruitment previews and events, and agency talks.

Skills

Business development

Agency development

Stakeholder management

Team leadership

Interpersonal skills

Education

Degree in any discipline

Job description

• Manage all matters pertaining to agency sales and recruitment performance, while also driving business development initiatives for the agency force and overseeing the operations of 28 branches.
• Oversee branch operations to ensure efficiency and strict adherence to all established processes, rules and guidelines.
• Analyze reports on agency sales, productivity and recruitment, and provide strategic recommendations to enhance overall performance.
• Drive agency recruitment growth by leveraging multiple channels.
• Supervise and oversee all organized activities, e.g. promotional activities of branches, agency recruitment previews and events, agency talks, etc.
• Visit branches and agency group meetings as and when required to conduct meetings and gather feedback.
• Provide the necessary support to branches and agency force for business development.
• Enhance agency tools and electronic platforms to enhance user experience.

Job requirements:

• Degree in any discipline.
• Minimum 15 years working experience in unit trust/insurance industry. Prior experience in agency development, business development or related field is an added advantage.
• Possess strong business acumen with good interpersonal skills.
• Willing to travel nationwide and possess own transport.
• Able to work beyond normal working hours and on weekends as and when required.
• Ability to lead and work effectively in a team and manage stakeholders.