Head, Marine

SIME DARBY INDUSTRIAL SDN BHD; Puchong; On-site; MYR 180,000 - 360,000; Full time

Job summary

Sime Darby Industrial Division is seeking a senior leader to manage the product support sales and operations for Marine Sales & After Sales, ensuring market reach, efficient service delivery, and strong key account management across branches.

The role requires extensive experience in the electric power generation sector, strong relationships with principals and customers, and the ability to push marketing offerings for marine equipment and services.

Qualifications

• 10–14 years working experience in the same/equivalent industry.
• 5 years exposure in head office managerial level.
• Good understanding and exposure of the electric power generation business.
• Good interpersonal relationship with Principals, Customers, Vendors and all levels of Internal Staff.
• Good communication skills, both written and spoken.

Responsibilities

• Manage product support sales and operations for Marine Sales & After Sales; oversee marketing, customer coverage, and service delivery coordination.
• Develop and promote parts and service marketing offerings for vessels/platform operators/owners.
• Secure new customers and manage relationships with existing marine sales and after sales customers.
• Review debtor accounts and ensure payment within credit terms.
• Coordinate cross-branch activities with Head Office for Marine after sales service support.
• Engage with CAT for commercial/technical support and market intelligence.

Job description

Managing the product support sales and operations of the Marine Sales & After Sales businesses. These includes marketing, ensuring maximum customer coverage, monitoring market situation for Parts and Service sales potential as well as organizing marine service jobs in terms of manpower, tools, parts and logistical requirements. Responsible for monitoring branches timely completion of service deliveries to customers and key account management.

To ensure marine sales are covered for new marine power solutions within Governmental, OSV, Dredgers & Barges and ferries.

To continuously embrace with new technology and innovation to improve current work process increase efficiency and productivity.

To develop parts and service marketing offerings to new and existing vessels/platform operators/owners.

To be the key person for securing new customers and managing existing commercial marine sales & after sales customers.

Provide and share competitive market information as well as updates on changes in customer activities and market situation.

To provide solutions to customers on marine power solutions requirements when required.

To review branches debtors (marine customer) and ensure accounts are maintained within credit period accorded.

Responsible to ensure coordination and cooperation between departments at branches and Head Office in execution of Marine after sales service support.

Regular engagement with CAT for commercial and & technical support and market intelligence.

To actively push CAT merchandising solutions: Special Price Acquisition Request (SPAR) for new engines or gensets, maintenance program, remanufactured parts, precious metal overhaul kits, SOS, TA and other seasonal campaigns.

To maintain good customer partnerships on CAT marine equipment maintenance and ownership experience.

Responsible to maximize existing manpower and facilities to ensure effective utilization and profitability of product support division.

To provide a win-win solution for both SDI & customers.

Assist in planning of the annual forecast Marine repair schedules and resource requirements

To plan and execute Marine branches action plans in line with operational processes identified in relevant Marine accreditation programs.

The jobholder is not confined or exclusive to the above mentioned key responsibilities and may be required to perform other duties as and when required by the immediate superior and / or Management of SDI Division due to business expansions or requirements

Job Requirements:

10-14 years working experience in the same/equivalent industry. 5 years exposure in head office managerial level.

A good understanding and exposure of the electric power generation business.

Good interpersonal relationship with Principals, Customers, Vendors and all levels of Internal Staff.

Good communication skills, both written and spoken. Good command of English and possess effective writing skills and presentation capabilities.

Conversant with Engineering standards, codes and practices for the industry. Be conversant with and practice risk management techniques, conditions of tender bids and contracts. Sufficient understanding of financial tools to manage department operations effectively.

Ability to organize and co-ordinate between various departments within Power & Energy business to attend customers’ needs and requirement.

Work independently and able to work under pressure to meet customers’ expectations.

Resourceful, analytical and proactive to varied customers’ requirements and market conditions.

Sime Darby Industrial Division is one of the world’s largest Caterpillar dealer, with Caterpillar dealerships across more than 110 branches in 10 countries throughout the Asia Pacific region. As a business entity, Sime Darby Industrial is capable of offering a comprehensive variety of equipment and services, from sales of new machines, engines or used equipment to rental and providing the full range of product support and financing services.

Sime Darby Industrial Division is one of the world’s largest Caterpillar dealer, with Caterpillar dealerships across more than 110 branches in 10 countries throughout the Asia Pacific region. As a business entity, Sime Darby Industrial is capable of offering a comprehensive variety of equipment and services, from sales of new machines, engines or used equipment to rental and providing the full range of product support and financing services.