Executive, Aftermarket

SIME DARBY INDUSTRIAL SDN BHD; Klang City, Port Klang; On-site; MYR 60,000 - 100,000; Full time

Job summary

Sime Darby Industrial Division is seeking a field sales professional to maintain and grow relationships with Construction Industry customers in Malaysia. You will visit clients, assess needs, and advise on repairs, PIPs, PSPs, and Product Link while promoting service offerings.

You will log visits in the CRM, generate quotes for parts and services, and coordinate with parts/service teams to meet customer goals. A degree in marketing or business and strong Excel/BI skills are required.

Qualifications

• Degree in Marketing, Business, Economics or related discipline.
• Advanced skills in Excel, Pivot, BI Dashboard.
• Proficiency in Microsoft AX is an added advantage.
• Good customer management and stakeholder management skills.
• Understanding of CRM system (i.e. Sales Link).

Responsibilities

• Maintain and enhance relationships with Construction Industry (CI) customers.
• Visit customers face to face and build relationships with decision makers.
• Advise customers on repair needs, PIPs, PSPs, SOS, and Product Link.
• Help customers with warranty issues and proactive repair strategies.
• Consult on equipment, life cycles, maintenance, and budgets.

Skills

Advanced Excel

Pivot Tables

BI Dashboard

CRM familiarity

Education

Bachelor's degree in Marketing, Business, Economics or related discipline

Tools

Microsoft AX

Sales Link CRM

Job description

Responsibilities

• Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.
• Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.
• Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).
• Help customers with warranty issues and develop proactive before failure repair strategies.
• Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.
• Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.
• Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.
• Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.
• Coordinate with parts, service, and equipment management division to support customer needs.
• Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.
• Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.
• Generate quotes for parts, service, and equipment management solutions.
• Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.

Job Requirements

• Degree in Marketing, Business, Economics or related discipline
• Advance skills in Excel, Pivot, BI Dashboard
• Proficiency in Microsoft AX is an added advantage.
• Good customer management and stakeholder management skill
• Understanding of CRM system (i.e. Sales Link)

Sime Darby Industrial Division is one of the world’s largest Caterpillar dealer, with Caterpillar dealerships across more than 110 branches in 10 countries throughout the Asia Pacific region. As a business entity, Sime Darby Industrial is capable of offering a comprehensive variety of equipment and services, from sales of new machines, engines or used equipment to rental and providing the full range of product support and financing services.

Sime Darby Industrial Division is one of the world’s largest Caterpillar dealer, with Caterpillar dealerships across more than 110 branches in 10 countries throughout the Asia Pacific region. As a business entity, Sime Darby Industrial is capable of offering a comprehensive variety of equipment and services, from sales of new machines, engines or used equipment to rental and providing the full range of product support and financing services.