Executive, Aftermarket

Sime Motors; Klang City; On-site; MYR 60,000 - 120,000; Full time

Job summary

Sime Darby Industrial Sdn Bhd is seeking a field-based professional to manage Construction Industry customers in Malaysia. You will visit clients, listen to their business goals, and advise on repair needs, PIPs, PSPs, SOS, and PL.

The role includes warranty support, lifecycle budgeting, and proactive service planning to grow revenue. The candidate should have a Marketing/Business/Economics degree, strong Excel/Pivot/BI skills, and CRM experience (Sales Link).

Qualifications

• Degree in Marketing, Business, Economics or related discipline.
• Advance skills in Excel, Pivot, BI Dashboard.
• Proficiency in Microsoft AX is an added advantage.
• Good customer management and stakeholder management skill.
• Understanding of CRM system (i.e. Sales Link).

Responsibilities

• Maintain and enhance relationship with Construction Industry customers.
• Visit customers face to face and build relationships with decision makers.
• Advise customers on repair needs, PIPs, PSPs, SOS, and Product Link.
• Help customers with warranty issues and proactive maintenance strategies.
• Consult on equipment, life cycles, maintenance, and replacement budgets.
• Conduct inspections and use Cat Inspect to track status.
• Promote Cat Product Support offerings like CVA, EMS, PCC onboarding.
• Analyze leads from PSEs and build call plans and sales goals.
• Coordinate with parts, service, and equipment management to support needs.
• Plan weekly pre-call planning to ensure effective sales coverage.
• Log visits, inspections, and opportunities in CRM and manage contacts.

Skills

Advanced Excel

Pivot tables

BI Dashboard

CRM management

Education

Marketing/Business/Economics degree

Tools

Microsoft AX

Sales Link CRM

Job description

Company : Sime Darby Industrial Sdn Bhd

Job Responsibilities

• Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.
• Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.
• Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).
• Help customers with warranty issues and develop proactive before failure repair strategies.
• Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.
• Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.
• Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.
• Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.
• Coordinate with parts, service, and equipment management division to support customer needs.
• Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.
• Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.
• Generate quotes for parts, service, and equipment management solutions.
• Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.

Job Requirements

• Degree in Marketing, Business, Economics or related discipline
• Advance skills in Excel, Pivot, BI Dashboard
• Proficiency in Microsoft AX is an added advantage.
• Good customer management and stakeholder management skill
• Understanding of CRM system (i.e. Sales Link)

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.