Guest Experience Specialist – Part Time

TGV CINEMAS SDN BHD; Johor Bahru; Vor Ort; MYR 8.900 - 13.000; Teilzeit

Zusammenfassung

TGV CINEMAS SDN BHD is seeking a Part Time Customer Relations Officer for TGV Bukit Indah. You will assist guests with tickets, seating, and directions, while promoting the cinema on social media and monitoring online feedback.

Responsibilities include ensuring a clean, safe cinema environment, managing queues during peaks, and following up on customer concerns to ensure satisfaction.

Qualifikationen

• Experience in customer service is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with Facebook, Instagram and TikTok.
• Willing to work shifts, weekends and public holidays.

Aufgaben

• Provide customer service and help guests with inquiries, tickets, seating and directions.
• Maintain cinema cleanliness and safety, and manage queues during busy times.
• Promote TGV on social media and monitor online engagement.
• Record customer feedback and report issues to the manager.

Kenntnisse

Customer service

Communication skills

Problem solving

IT basics

Social media familiarity

Shift flexibility

Jobbeschreibung

TGV CINEMAS SDN BHD is seeking a Part Time Customer Relations Officer for TGV Bukit Indah. You will assist guests with tickets, seating, and directions, while promoting the cinema on social media and monitoring online feedback.

Responsibilities include ensuring a clean, safe cinema environment, managing queues during peaks, and following up on customer concerns to ensure satisfaction.