Guest Experience & Social Media Coordinator (Part-Time)

TGV CINEMAS SDN BHD; Seberang Perai; On-site; MYR 21,000 - 34,000; Part time

Job summary

TGV Cinemas is seeking a Part-Time Customer Relations Officer at TGV Bukit Mertajam. You will greet guests, answer questions about movies and showtimes, resolve issues, and help promote the brand on social media.

You will work with the team to ensure clean, comfortable spaces, handle queues during busy times, and record guest feedback for continuous improvement. Previous customer service experience is a plus.

Qualifications

• Customer service experience is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with social media platforms (Facebook, Instagram, TikTok).

Responsibilities

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.
• Share updates, promotions, and content on social media.
• Record customer feedback and report issues to the manager.

Skills

Customer service experience

Friendly communication

Problem solving calmly

Basic computer skills

Familiar with social media

Job description

TGV Cinemas is seeking a Part-Time Customer Relations Officer at TGV Bukit Mertajam. You will greet guests, answer questions about movies and showtimes, resolve issues, and help promote the brand on social media.

You will work with the team to ensure clean, comfortable spaces, handle queues during busy times, and record guest feedback for continuous improvement. Previous customer service experience is a plus.