Cinema Guest Experience Specialist (Part-Time)

TGV CINEMAS SDN BHD; Kuching; On-site; MYR 8,900 - 13,000; Part time

Job summary

TGV Cinemas in Kuching is seeking a Part Time Customer Relations Officer for TGV Vivacity. You will help guests enjoy their cinema experience by answering questions, guiding seating, and resolving issues with a friendly approach.

You will also support social media updates and monitor online feedback, contributing to a welcoming atmosphere. The role requires good communication, basic computer skills, and willingness to work shifts including weekends and public holidays.

Qualifications

• Customer service experience is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.

Responsibilities

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Share updates and promote on social media platforms.
• Record customer feedback and report issues.

Skills

Customer service

People skills

Social media literacy

Tools

Basic computer skills

Mobile apps

Job description

TGV Cinemas in Kuching is seeking a Part Time Customer Relations Officer for TGV Vivacity. You will help guests enjoy their cinema experience by answering questions, guiding seating, and resolving issues with a friendly approach.

You will also support social media updates and monitor online feedback, contributing to a welcoming atmosphere. The role requires good communication, basic computer skills, and willingness to work shifts including weekends and public holidays.