Guest Experience & Social Engagement Officer

TGV CINEMAS SDN BHD; Klang City, Port Klang; On-site; MYR 23,000 - 35,000; Full time

Job summary

TGV Cinemas SDN BHD invites applications for a Full Time Customer Relations Officer at TGV Bukit Raja. You will help customers enjoy their time, answer questions, resolve issues, and promote the brand on social media as part of a friendly, customer-first team.

Responsibilities include greeting guests, assisting with tickets and directions, handling inquiries about movies and promotions, and ensuring the cinema environment remains clean and welcoming. Shift work and weekends are expected.

Qualifications

• Customer service experience is a plus.
• Friendly, talkative, and approachable.
• Ability to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with Facebook, Instagram, TikTok.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.
• Share updates on social media and monitor online feedback.
• Record customer feedback and report issues.

Skills

Customer service

People skills

Problem solving

Tech literacy

Social media savvy

Flexibility shifts

Job description

TGV Cinemas SDN BHD invites applications for a Full Time Customer Relations Officer at TGV Bukit Raja. You will help customers enjoy their time, answer questions, resolve issues, and promote the brand on social media as part of a friendly, customer-first team.

Responsibilities include greeting guests, assisting with tickets and directions, handling inquiries about movies and promotions, and ensuring the cinema environment remains clean and welcoming. Shift work and weekends are expected.