Guest Experience Specialist — Front Office

RESORT VILLA DEVELOPMENT SDN. BHD.; Putrajaya; Presencial; MYR 31.000 - 50.000; Jornada completa

Descripción de la vacante

RESORT VILLA DEVELOPMENT SDN. BHD. is seeking a Front Office Assistant to be the face of the resort, managing guest check-ins/outs, reservations, and concierge tasks to ensure a seamless stay.

You will navigate PMS systems, handle guest requests with professionalism, and work closely with housekeeping and maintenance to fulfill VIP amenities and accessibility needs. Fresh graduates are welcome to apply.

Formación

• Minimum SPM qualification.
• Diploma in Hospitality Management or related field is an advantage.
• Fresh graduates are encouraged to apply.
• Previous experience in Front Office, Customer Service, or Hospitality is preferred.
• Good communication skills in English and Bahasa Malaysia.
• Pleasant personality with strong interpersonal skills.
• Proficient in Microsoft Office applications.
• Able to work on shifts, weekends, and public holidays.
• Strong problem-solving skills and attention to detail.
• Positive attitude and passion for delivering excellent guest service.

Responsabilidades

• Handle guest check-ins and check-outs with accuracy and efficiency.
• Verify reservations and manage room assignments.
• Answer multi-line phone systems and assist with billing or currency exchanges.
• Act as concierge by providing local recommendations and arranging transportation.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.

Conocimientos

Front Office

Customer Service

Hospitality

English proficiency

Bahasa Malaysia proficiency

Educación

Diploma in Hospitality Management

Herramientas

Microsoft Office

Descripción del empleo

RESORT VILLA DEVELOPMENT SDN. BHD. is seeking a Front Office Assistant to be the face of the resort, managing guest check-ins/outs, reservations, and concierge tasks to ensure a seamless stay.

You will navigate PMS systems, handle guest requests with professionalism, and work closely with housekeeping and maintenance to fulfill VIP amenities and accessibility needs. Fresh graduates are welcome to apply.