Guest Service Agent (Front Office)

Monkeys Canopy Resort; Kajang; On-site; MYR 72,000 - 108,000; Full time

Job summary

Monkeys Canopy Resort invites a friendly and professional Front Desk Officer to greet guests, manage check-ins/check-outs, and handle inquiries. You will coordinate reservations, liaise with housekeeping, and promote our resort services.

The role requires SPM/certificate or diploma in hospitality or related field, good English and Bahasa Malaysia, with Chinese as an added advantage. Shift work, weekends and holidays are expected.

Qualifications

• Minimum SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration, or related field;
• Relevant experience in front office, reception, or customer service will be an added advantage;
• Good command of English and Bahasa Malaysia; proficiency in Chinese will be an added advantage;
• Computer literate with basic knowledge of MS Office and Front Office systems;
• Customer-oriented with good interpersonal and communication skills;
• Able to work shifts, weekends, and public holidays;
• Well-groomed, positive attitude, and professional work ethics.

Responsibilities

• Greet guests and visitors with professionalism and courtesy;
• Manage check-in/check-out procedures and room assignments;
• Handle phone calls, emails, and guest inquiries promptly;
• Coordinate reservations, transport requests, and special arrangements;
• Maintain accurate records and update guest profiles in the system;
• Process payments, issue receipts, and manage petty cash;
• Liaise with housekeeping, maintenance, and other departments for guest needs;
• Monitor lobby cleanliness and ensure welcoming ambiance;
• Assist with concierge duties and promote resort services or packages.

Skills

Customer service

Front desk

English

Bahasa Malaysia

Chinese (optional)

MS Office

Multitasking

Education

SPM / Certificate or Diploma in Hospitality

Tools

PMS software

MS Office

Job description

Greet guests and visitors with professionalism and courtesy;

Manage check-in/check-out procedures and room assignments;

Handle phone calls, emails, and guest inquiries promptly;

Coordinate reservations, transport requests, and special arrangements;

Maintain accurate records and update guest profiles in the system;

Process payments, issue receipts, and manage petty cash;

Liaise with housekeeping, maintenance, and other departments for guest needs;

Monitor lobby cleanliness and ensure welcoming ambiance;

Assist with concierge duties and promote resort services or packages.

Job Specification

Minimum SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration, or related field;

Relevant experience in front office, reception, or customer service will be an added advantage;

Good command of English and Bahasa Malaysia; proficiency in Chinese will be an added advantage;

Computer literate with basic knowledge of MS Office and Front Office systems;

Customer-oriented with good interpersonal and communication skills;

Able to work shifts, weekends, and public holidays;

Well-groomed, positive attitude, and professional work ethics.