Guest Experience Lead - Front Desk & Reservations

HAVONA HOTEL SDN BHD; Johor Bahru; On-site; MYR 8,300 - 17,000; Full time

Job summary

HAVONA HOTEL SDN BHD is seeking a friendly front desk receptionist to warmly welcome guests, check them in and out efficiently, and deliver outstanding customer service at the reception desk.

You will manage room reservations, handle cancellations and inquiries, respond to phone calls and emails, process payments and receipts, maintain accurate guest records, and provide precise information to guests to ensure a seamless stay.

Responsibilities

• Welcome guests and provide excellent customer service.
• Handle guest check-in and check-out efficiently.
• Manage room reservations, cancellations, and booking enquiries.
• Answer phone calls, emails, and reservation enquiries.
• Process payments, issue receipts, and maintain accurate billing records.
• Respond to guest requests and resolve complaints professionally.
• Maintain accurate guest records using the hotel management system.
• Provide accurate information about...

Job description

HAVONA HOTEL SDN BHD is seeking a friendly front desk receptionist to warmly welcome guests, check them in and out efficiently, and deliver outstanding customer service at the reception desk.

You will manage room reservations, handle cancellations and inquiries, respond to phone calls and emails, process payments and receipts, maintain accurate guest records, and provide precise information to guests to ensure a seamless stay.