Guest Service Assistant

Hotel Raia Inn Penang; Bayan Lepas; On-site; MYR 28,000 - 47,000; Full time

Job summary

Hotel Raia Inn Penang is seeking a Front Office professional to deliver friendly, efficient guest service at the reception. You will manage check-in/out, handle enquiries, reservations, and payments while upholding hospitality standards.

The role requires a Diploma in Hospitality or related field and strong communication in English and Bahasa Malaysia. Fresh graduates are welcome; candidates should be able to work shifts and weekends in Penang.

Qualifications

• Good communication and interpersonal skills.
• Pleasant personality with a customer-service-oriented attitude.
• Able to communicate well in English and Bahasa Malaysia.
• Good computer skills and familiar with hotel systems.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Handle check-in and check-out procedures accurately and efficiently.
• Verify guest registration details and room rates.
• Assist with room assignments, pre-registration, and guest requests.
• Handle guest enquiries, requests, and complaints professionally.
• Promote room upgrades and hotel packages to maximise revenue.
• Handle cash, credit cards, and other payments per procedures.
• Maintain knowledge of rates, promotions, facilities, and services.
• Manage reservations, cancellations, and walk-in guests.
• Operate front office systems and cash handling.

Skills

Communication skills

Interpersonal skills

Customer service

English language

Bahasa Malaysia

Education

Diploma in Hospitality or related field

Job description

Responsible for providing friendly, efficient, and professional service to hotel guests. The role includes handling check-in and check-out, guest enquiries, reservations, payments, and other Front Office operations while maintaining high standards of hospitality.

Key responsibilities

• Welcome and assist guests in a friendly and professional manner
• Handle guest check-in and check-out procedures accurately and efficiently
• Verify guest registration details and room rates
• Assist with room assignments, pre-registration, and special guest requests
• Handle guest enquiries, requests, and complaints professionally
• Promote room upgrades and hotel packages to maximise room revenue
• Handle cash, credit cards, and other payment transactions according to hotel procedures
• Maintain knowledge of room rates, promotions, hotel facilities, and services
• Handle reservations, cancellations, and walk-in guests
• Manage safe deposit boxes and other Front Office procedures

About you

• Minimum Diploma in Hospitality, Hotel Management, Tourism, or a related field
• Previous experience in Front Office or Guest Services in a hotel is an added advantage
• Fresh graduates are encouraged to apply
• Good communication and interpersonal skills
• Pleasant personality with a customer-service-oriented attitude
• Able to communicate well in English and Bahasa Malaysia
• Good computer skills and familiar with hotel systems is an advantage
• Able to handle cash and payment transactions accurately
• Able to work independently and as part of a team
• Willing to work shifts, weekends, and public holidays