Guest Experience Agent — Warm Welcomes & Service

Hilton; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Hilton in Kuala Lumpur is seeking a Front Desk Service Agent to welcome guests, manage check-in/check-out, and address inquiries with warmth. You’ll verify details, issue keys, process payments, and ensure a smooth arrival experience.

You’ll demonstrate knowledge of hotel services and local attractions, upsell amenities, handle guest requests with urgency, and maintain a calm, professional demeanor during busy periods.

Qualifications

• Experience in guest service or front office within hospitality.
• Strong communication and interpersonal abilities for guest interactions.
• Proficiency with hotel PMS and front office procedures.
• Excellent multitasking in a fast-paced environment.
• Fluent English; other languages are a plus.

Responsibilities

• Greet guests warmly and handle check-in/check-out processes.
• Verify guest details, assign rooms, issue keys, and provide welcome materials.
• Process payments, receipts, and operate POS accurately.
• Share hotel offerings, rates, and local information with guests.
• Upsell hotel amenities and manage guest requests with urgency.

Skills

Guest service experience

Communication skills

Interpersonal skills

Multitasking

English proficiency

Tools

PMS (Property Management System)

Job description

Hilton in Kuala Lumpur is seeking a Front Desk Service Agent to welcome guests, manage check-in/check-out, and address inquiries with warmth. You’ll verify details, issue keys, process payments, and ensure a smooth arrival experience.

You’ll demonstrate knowledge of hotel services and local attractions, upsell amenities, handle guest requests with urgency, and maintain a calm, professional demeanor during busy periods.