Guest Experience Lead - Front Desk

Alila Hotels; Kuala Lumpur; On-site; MYR 27,000 - 42,000; Full time

Job summary

Alila Bangsar Kuala Lumpur is seeking a Receptionist to be the face of the hotel, greeting guests and ensuring smooth arrivals and departures with personalized service that reflects Alila’s values of connection and authenticity.

You will handle check-in/check-out, assist guests with inquiries, and promote hotel facilities, while maintaining a professional appearance and a guest-focused attitude. Fresh graduates are welcome to apply.

Qualifications

• Experience in Front Office or guest services in a hotel or hospitality environment is an advantage.
• Fresh graduates are welcome to apply.
• Proficient in spoken and written English; additional languages are an advantage.
• Friendly, approachable, guest-focused personality with a strong sense of responsibility.
• A team player who thrives in a dynamic environment and is willing to work shifts.

Responsibilities

• Greet and welcome all guests in a friendly and professional manner, ensuring they feel at home from the moment they arrive.
• Manage check-in and check-out procedures efficiently, ensuring accuracy in guest records, billing, and room assignments.
• Assist guests with inquiries, requests, and directions, providing knowledgeable recommendations and thoughtful support.
• Maintain a professional and polished appearance at all times, in line with hotel grooming standards.
• Promote the hotel’s facilities, services, and ongoing offers to enhance guest experiences.
• Support your team by being adaptable and willing to assist in other areas when required.

Skills

Front Office

Guest Services

Customer service

English proficiency

Team player

Shift flexibility

Job description

Alila Bangsar Kuala Lumpur is seeking a Receptionist to be the face of the hotel, greeting guests and ensuring smooth arrivals and departures with personalized service that reflects Alila’s values of connection and authenticity.

You will handle check-in/check-out, assist guests with inquiries, and promote hotel facilities, while maintaining a professional appearance and a guest-focused attitude. Fresh graduates are welcome to apply.