Receptionist - Alila Bangsar Kuala Lumpur

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 12,000 - 18,000; Full time

Job summary

Be the face of our hotel as a Receptionist, delivering warm, personalized service that reflects Alila’s values of connection, authenticity, and contemporary hospitality. You will welcome guests, assist with arrivals and departures, and contribute to a memorable stay with thoughtful, guest‑focused service.

We welcome fresh graduates and those with Front Office/Guest Services experience. Proficiency in English is essential; additional languages are a plus.

Qualifications

• Experience in Front Office or Guest Services is advantageous.
• Fresh graduates are welcome to apply.
• Fluent in English; other languages are a plus.
• Friendly, approachable and guest-focused with a strong sense of responsibility.
• Team player who thrives in a dynamic environment and enjoys engaging with people.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner, ensuring they feel at home from arrival.
• Manage check-in and check-out procedures, ensuring accuracy in guest records, billing and room assignments.
• Assist guests with inquiries, requests and directions, offering knowledgeable recommendations.
• Maintain a polished appearance in line with grooming standards.
• Promote the hotel’s facilities, services and ongoing offers to enhance guest experiences.
• Support the team by being adaptable and willing to assist in other areas when required.

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Front Office

Hourly/Entry Level Employee

Full-time

Summary

Be the face of our hotel and the first warm welcome our guests receive. As a Receptionist, you’ll create meaningful first impressions, ensure seamless arrivals and departures, and deliver thoughtful, personalized service that reflects Alila’s values of connection, authenticity, and contemporary hospitality.

Key Responsibilities

• Greet and welcome all guests in a friendly and professional manner, ensuring they feel at home from the moment they arrive.
• Manage check-in and check-out procedures efficiently, ensuring accuracy in guest records, billing, and room assignments.
• Assist guests with inquiries, requests, and directions, providing knowledgeable recommendations and thoughtful support.
• Maintain a professional and polished appearance at all times, in line with hotel grooming standards.
• Promote the hotel’s facilities, services, and ongoing offers to enhance guest experiences.
• Support your team by being adaptable and willing to assist in other areas when required.

Qualifications

What We’re Looking For

• Previous experience in a Front Office, Guest Services, or similar role in a hotel or hospitality environment is an advantage.
• Fresh graduates are welcome to apply.
• Proficient in spoken and written English; additional languages are an advantage.
• Friendly, approachable, and guest-focused personality with a strong sense of responsibility.
• A team player who thrives in a dynamic environment and enjoys engaging with people.
• Flexibility to work on shifts, weekends, and public holidays.