Reservations Agent - Alila Bangsar Kuala Lumpur

Alila Hotels; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Alila Bangsar Kuala Lumpur is seeking a Reservations Agent to support the efficient running of the reservations function in line with the hotel’s standards and business objectives, handling room reservation enquiries, processing bookings and maintaining reservation records with courteous service.

The role works closely with Front Office, Sales and Revenue teams to support availability, maximise revenue opportunities and ensure a seamless guest experience.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism Management.
• Previous experience in Reservations, Front Office or a similar guest service role within the hospitality industry would be an advantage.
• Good communication, problem-solving, administrative and interpersonal skills are essential.
• Computer literacy and knowledge of hotel reservation systems, particularly Opera, would be an advantage.

Responsibilities

• Handle room reservation enquiries and accurately process bookings.
• Maintain reservation records and provide courteous, efficient service to guests.
• Collaborate with Front Office, Sales and Revenue teams to support availability and maximise revenue.

Skills

Communication skills

Problem-solving

Administrative skills

Interpersonal skills

Education

Hospitality or Tourism Management degree/diploma

Tools

Opera PMS

Job description

Organization- Alila Bangsar Kuala Lumpur

Summary

You will be responsible for supporting the efficient running of the Reservations function in line with Hyatt’s brand standards and the hotel’s business objectives, while meeting colleague, guest and owner expectations. The Reservations Agent is responsible for handling room reservation enquiries, accurately processing bookings and maintaining reservation records, while providing courteous and efficient service to guests. The role works closely with the Front Office, Sales and Revenue teams to support room availability, maximise revenue opportunities and ensure a seamless guest experience.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism Management. Previous experience in Reservations, Front Office or a similar guest service role within the hospitality industry would be an advantage. Good communication, problem-solving, administrative and interpersonal skills are essential. Computer literacy and knowledge of hotel reservation systems, particularly Opera, would be an advantage.