Guest Experience Host - Frontline Hospitality

Adecco; Kuala Selangor; On-site; MYR 30,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a Guest Services Host to deliver outstanding frontline customer service at Menara Merdeka. You will welcome guests, assist with ticketing and wayfinding, manage queues, and support VIP visits in a fast-paced hospitality setting.

The role emphasizes guest satisfaction, safety, and smooth operations, requiring excellent communication, a professional demeanor, and the ability to work shifts including weekends and public holidays.

Qualifications

• Minimum SPM qualification; Diploma in Hospitality, Tourism, Business, or related fields is an advantage.
• At least 1 year of experience in customer service, hospitality, tourism, retail, or frontline service roles.
• Excellent communication and interpersonal skills.
• Customer-focused, proactive, and able to remain calm under pressure.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and assist guests with friendly, professional service.
• Handle ticketing transactions, self-service kiosks, and guest entry processes.
• Provide attraction information, directions, and wayfinding assistance.
• Manage guest queues, crowd flow, and access control for smooth operations.
• Deliver VIP experiences and coordinate VIP visits.
• Respond to enquiries and resolve minor complaints professionally.
• Ensure safety procedures are followed and report incidents or hazards.
• Perform opening/closing checks and keep work areas clean and presentable.
• Collaborate with Operations, Security, and other teams to ensure a seamless guest experience.
• Uphold high service, grooming, and operational standards.

Skills

Customer service

Communication

Hospitality

Interpersonal skills

Education

Diploma in Hospitality/ Tourism or related fields

Job description

Jora Malaysia is seeking a Guest Services Host to deliver outstanding frontline customer service at Menara Merdeka. You will welcome guests, assist with ticketing and wayfinding, manage queues, and support VIP visits in a fast-paced hospitality setting.

The role emphasizes guest satisfaction, safety, and smooth operations, requiring excellent communication, a professional demeanor, and the ability to work shifts including weekends and public holidays.