Guest Services Host

Adecco; Kuala Selangor; On-site; MYR 30,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a Guest Services Host to deliver outstanding frontline customer service at Menara Merdeka. You will welcome guests, assist with ticketing and wayfinding, manage queues, and support VIP visits in a fast-paced hospitality setting.

The role emphasizes guest satisfaction, safety, and smooth operations, requiring excellent communication, a professional demeanor, and the ability to work shifts including weekends and public holidays.

Qualifications

• Minimum SPM qualification; Diploma in Hospitality, Tourism, Business, or related fields is an advantage.
• At least 1 year of experience in customer service, hospitality, tourism, retail, or frontline service roles.
• Excellent communication and interpersonal skills.
• Customer-focused, proactive, and able to remain calm under pressure.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and assist guests with friendly, professional service.
• Handle ticketing transactions, self-service kiosks, and guest entry processes.
• Provide attraction information, directions, and wayfinding assistance.
• Manage guest queues, crowd flow, and access control for smooth operations.
• Deliver VIP experiences and coordinate VIP visits.
• Respond to enquiries and resolve minor complaints professionally.
• Ensure safety procedures are followed and report incidents or hazards.
• Perform opening/closing checks and keep work areas clean and presentable.
• Collaborate with Operations, Security, and other teams to ensure a seamless guest experience.
• Uphold high service, grooming, and operational standards.

Skills

Customer service

Communication

Hospitality

Interpersonal skills

Education

Diploma in Hospitality/ Tourism or related fields

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position:Guest Services Host (Hospitality, Tourism & Attractions)

Industry: Tourism, Hospitality & Visitor Attractions

Working Duration: 12 months contract (Renewable based on performance)

Working Day/Hours: Monday - Friday; 8:30AM - 5:30PM

Salary: Basic up to RM3,000 (Based on experience + skills) with statutory contribution + medical insurance + leave entitlement

Position Summary

The Guest Services Host is responsible for delivering exceptional frontline customer service and ensuring guests enjoy a seamless and memorable experience at Menara Merdeka. The role involves welcoming visitors, assisting with ticketing and wayfinding, managing guest flow, handling enquiries, supporting VIP experiences, and ensuring safety and operational standards are maintained. This position is ideal for individuals who are customer-focused, professional, and thrive in a fast-paced, hospitality-driven environment.

Key Responsibilities

• Welcome and assist guests, providing friendly and professional customer service.
• Handle ticketing transactions, self-service kiosks, and guest entry processes accurately.
• Provide attraction information, directions, and wayfinding assistance.
• Manage guest queues, crowd flow, and access control to ensure smooth operations.
• Deliver exceptional VIP guest experiences and coordinate VIP visits.
• Respond to guest enquiries and resolve minor complaints professionally.
• Ensure compliance with safety procedures and report any incidents or hazards.
• Perform opening and closing operational checks and maintain clean, presentable work areas.
• Work closely with Operations, Security, and other teams to deliver a seamless guest experience.
• Uphold high service, grooming, and operational standards at all times.

Qualifications Required

Minimum SPM qualification (Diploma in Hospitality, Tourism, Business, or related fields is an advantage).

At least 1 year of experience in customer service, hospitality, tourism, retail, or other frontline service roles.

Excellent communication and interpersonal skills.

Customer-focused, proactive, and able to remain calm under pressure.

Willing to work shifts, weekends, and public holidays.