Guest Experience Specialist

Venus Gourmet; Kuala Lumpur; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Meal allowance

Shift allowance

Split shift allowance

Overtime allowance

Service point

Health insurance

Opportunities for promotion

Professional development

Job summary

Jora Malaysia is seeking customer‑oriented hospitality team members to join our operations. The role requires strong guest communication, basic food safety knowledge, and the ability to work flexible shifts, including weekends and public holidays.

You will coordinate with kitchen and bar staff, monitor service quality, and help maintain standards to deliver a positive guest experience. Training and advancement opportunities are available for committed colleagues.

Qualifications

• Strong customer service skills
• Basic knowledge of food safety and hygiene
• Flexible and calm under pressure
• Good time management skills
• Team-oriented

Responsibilities

• Coordinate with kitchen and bar staff to ensure timely order delivery
• Monitor food and beverage quality
• Address guest concerns professionally
• Setup, clear, and reset tables
• Ensure proper table settings
• Work closely with team members to deliver a positive guest experience
• Assist in training new staff when required
• Comply with health, safety, and hygiene regulations
• Support events and special functions when required

Skills

Customer service

Food safety

Calm under pressure

Team-oriented

Interpersonal skills

Guest communication

Willing to work shifts

Job description

Jora Malaysia is seeking customer‑oriented hospitality team members to join our operations. The role requires strong guest communication, basic food safety knowledge, and the ability to work flexible shifts, including weekends and public holidays.

You will coordinate with kitchen and bar staff, monitor service quality, and help maintain standards to deliver a positive guest experience. Training and advancement opportunities are available for committed colleagues.