Front Desk & Guest Services Associate - Full-Time

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Staff benefits

Career development

Flexible shifts

Job summary

Jora Malaysia in Kuala Lumpur is seeking a Front Office Assistant to join our hospitality team. This full-time role focuses on delivering welcoming guest services, handling registrations, and supporting front desk operations.

You will greet guests, answer inquiries, manage bookings and coordinate with housekeeping to ensure guest satisfaction. Strong communication and organisational skills are essential; fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding guest service.
• Proven experience in a front office, reception or customer-facing role in hospitality.
• Strong organisational skills with ability to manage multiple tasks.
• Proficiency in front office management systems and MS Office.
• Fluency in English and Bahasa Malaysia; other languages are a plus.

Responsibilities

• Greet guests and assist with check-in and check-out efficiently.
• Handle inquiries via phone, email and in person.
• Manage front desk and keep reception area welcoming and organized.
• Process registrations, payments, and reservations in the system.
• Coordinate with housekeeping and maintenance to address guest needs.
• Respond to calls and direct to appropriate departments.
• Maintain guest records with confidentiality.
• Support administrative tasks such as mail distribution and documentation.

Skills

Communication skills

Front office experience

Organisational skills

MS Office

English & Malay

Tools

Front office systems

Job description

Jora Malaysia in Kuala Lumpur is seeking a Front Office Assistant to join our hospitality team. This full-time role focuses on delivering welcoming guest services, handling registrations, and supporting front desk operations.

You will greet guests, answer inquiries, manage bookings and coordinate with housekeeping to ensure guest satisfaction. Strong communication and organisational skills are essential; fluency in English and Bahasa Malaysia is preferred.