Guest Experience Front Desk Specialist

Urban Inn Myra Meranti; Sepang; On-site; MYR 27,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a friendly, professional Front Office Receptionist to be the first contact for guests, ensuring a warm welcome and smooth check-in and check-out.

You will handle reservations, answer calls and emails, provide information about services and local attractions, and coordinate with housekeeping to keep the front desk organized and the guest experience exceptional. This role supports high service standards and guest satisfaction.

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle guest check-ins and check-outs efficiently
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries promptly
• Provide accurate information about hotel services, facilities, and local attractions
• Handle guest complaints or concerns with patience and professionalism
• Coordinate with housekeeping and other departments to ensure room readiness
• Process payments, issue receipts, and maintain accurate records
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and procedures

Job description

Jora Malaysia is seeking a friendly, professional Front Office Receptionist to be the first contact for guests, ensuring a warm welcome and smooth check-in and check-out.

You will handle reservations, answer calls and emails, provide information about services and local attractions, and coordinate with housekeeping to keep the front desk organized and the guest experience exceptional. This role supports high service standards and guest satisfaction.