Guest Experience Specialist - Front Office

Heeren Palm Suites; Malacca City; On-site; MYR 27,000 - 40,000; Full time

Job summary

Jora Malaysia invites friendly, responsible, and customer-oriented individuals to join our Front Office team in Malacca City. You will welcome guests, assist with check-in/check-out, and handle reservations and inquiries in a professional, courteous manner.

Ideal candidates communicate in basic English and Bahasa Malaysia, possess a positive attitude, and work well in a team. This role offers the chance to contribute to a welcoming guest experience and support daily front desk operations.

Qualifications

• Good communication and interpersonal skills.
• Positive attitude and pleasant personality.
• Responsible, punctual and able to work as part of a team.
• Able to communicate in basic English and Bahasa Malaysia.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle check-in and check-out procedures.
• Respond to guest enquiries and requests.
• Handle reservations and guest information.
• Assist guests with hotel-related enquiries and services.
• Maintain accurate records and perform daily Front Office duties.
• Handle guest feedback and assist in resolving issues professionally.
• Perform other duties as assigned by the supervisor.

Skills

Communication

Interpersonal skills

Positive attitude

Team player

English

Bahasa Malaysia

Job description

Jora Malaysia invites friendly, responsible, and customer-oriented individuals to join our Front Office team in Malacca City. You will welcome guests, assist with check-in/check-out, and handle reservations and inquiries in a professional, courteous manner.

Ideal candidates communicate in basic English and Bahasa Malaysia, possess a positive attitude, and work well in a team. This role offers the chance to contribute to a welcoming guest experience and support daily front desk operations.