Front Desk Guest Experience Associate

Ansa Hotel Kl; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia in Kuala Lumpur is seeking a friendly, professional Front Office Assistant to join their team. The successful candidate will manage front desk operations, ensure smooth check-in and check-out, and deliver excellent customer service to all guests.

Responsibilities include greeting guests, answering inquiries, processing payments, and coordinating with housekeeping and other departments to ensure guest satisfaction.

Qualifications

• Minimum SPM or equivalent.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia.
• Friendly, well-groomed, and able to work independently or in a team.
• Immediate or short notice availability preferred.

Responsibilities

• Handle guest check-in and check-out efficiently.
• Respond to guest inquiries and provide information about hotel facilities and local attractions.
• Handle guest requests, complaints, and feedback professionally.
• Process payments, issue receipts, and maintain accurate records.
• Coordinate with Housekeeping and Maintenance to ensure guest satisfaction.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

English language

Bahasa Malaysia

Teamwork

Education

SPM or equivalent

Job description

Jora Malaysia in Kuala Lumpur is seeking a friendly, professional Front Office Assistant to join their team. The successful candidate will manage front desk operations, ensure smooth check-in and check-out, and deliver excellent customer service to all guests.

Responsibilities include greeting guests, answering inquiries, processing payments, and coordinating with housekeeping and other departments to ensure guest satisfaction.