Guest Services Front Desk Specialist

Metro Excel Resources; Sepang; On-site; MYR 20,000 - 29,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Overtime pay

Allowance

Job summary

Jora Malaysia seeks a friendly and professional front desk associate in Sepang. You will greet guests, manage check-in/check-out, assist with room bookings and inquiries, and provide information on facilities and local attractions.

You will handle requests and coordinate with housekeeping and maintenance to ensure guest satisfaction. Strong English and Bahasa Malaysia, good communication and guest service skills, and the ability to multitask in a fast-paced environment are required.

Qualifications

• Good command of English and Bahasa Malaysia (BM).
• Pleasant, friendly and professional personality.
• Good communication and guest service skills.
• Able to multitask and work under pressure in a fast-paced environment.
• Responsible, punctual and reliable.
• Able to work effectively both independently and as part of a team.
• Computer literate.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Assist guests with room reservations, bookings and enquiries.
• Provide accurate information about hotel facilities, services, room types and local attractions.
• Handle guest requests, feedback and complaints professionally and promptly.
• Manage room keys/cards and guest records according to hotel procedures.
• Process payments, deposits and cashier transactions when required.
• Answer and respond to telephone calls and guest enquiries.
• Coordinate with Housekeeping, Maintenance and other departments to fulfil guest requests.
• Ensure all guest information and reservation details are accurately recorded and updated.
• Assist with luggage, transportation arrangements and other concierge-related services when required.
• Maintain a clean, organised and professional front desk area.
• Follow hotel policies, procedures and guest service standards.
• Handle guest information with confidentiality and professionalism.
• Prepare daily reports and complete necessary front office documentation.
• Perform other duties assigned by the Front Office Supervisor or Hotel Management.

Skills

English & BM command

Guest service skills

Multitasking under pressure

Teamwork

Communication skills

Computer literacy

Education

Minimum SPM

Job description

Jora Malaysia seeks a friendly and professional front desk associate in Sepang. You will greet guests, manage check-in/check-out, assist with room bookings and inquiries, and provide information on facilities and local attractions.

You will handle requests and coordinate with housekeeping and maintenance to ensure guest satisfaction. Strong English and Bahasa Malaysia, good communication and guest service skills, and the ability to multitask in a fast-paced environment are required.