Front Desk & Guest Services Champion

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 45,000; Full time

Job summary

Jora Malaysia is seeking a Front Office Assistant to join our team in Kuala Lumpur. This full-time role is the welcoming face of the organisation, handling guest arrivals, departures and inquiries with high standards of service.

You will manage check-ins/check-outs, reservations, payments and guest records, while coordinating with housekeeping and other departments to ensure guest satisfaction.

Qualifications

• Experience in a front office, reception or guest services role.
• Excellent English communication; other languages are a plus.
• Strong customer service orientation and guest-first attitude.
• Able to multitask and prioritise in a fast-paced environment.
• Well-organised with attention to detail and documentation.
• Comfortable working with teams across departments.

Responsibilities

• Greet guests on arrival and departure in a warm, professional manner.
• Process check-ins and check-outs using the property management system.
• Respond to guest inquiries and assist with requests promptly and courteously.
• Manage reservations, amendments and cancellations accurately.
• Handle guest concerns with empathy and resolve issues.
• Maintain guest records and relevant documentation accurately.
• Coordinate with housekeeping, maintenance and other departments as needed.
• Process payments and manage cash transactions securely.
• Provide local information on attractions, dining and amenities.
• Assist with admin tasks such as filing, correspondence and data entry.
• Perform general reception duties including answering phones at the front desk.

Skills

Front office experience

English communication

Customer service

Multitasking

Attention to detail

Teamwork

Computer skills

Weekend availability

Education

High school diploma

Tools

Property management software

Job description

Jora Malaysia is seeking a Front Office Assistant to join our team in Kuala Lumpur. This full-time role is the welcoming face of the organisation, handling guest arrivals, departures and inquiries with high standards of service.

You will manage check-ins/check-outs, reservations, payments and guest records, while coordinating with housekeeping and other departments to ensure guest satisfaction.