Front Desk Assistant

Valenza Hotel & Cafe Sdn Bhd; Kuala Lumpur; In loco; MYR 22.000 - 38.000; Tempo pieno

Descrizione del lavoro

Valenza Hotel & Cafe Sdn Bhd in Kuala Lumpur is seeking a Front Desk/Receptionist to check guests in and out, take reservations, and support daily hotel operations. Full training provided.

You will handle payments, manage cash with care, assist walk-in guests, and coordinate with housekeeping to maintain clean rooms. This role includes rotating shifts and weekends, with earning potential including RM3 commission per room-night.

Competenze

• Experience in front desk or cash handling is a plus.
• Good spoken English and Bahasa Malaysia.
• Willing to work rotating shifts including weekends.

Mansioni

• Check guests in and out and make reservations using our hotel system (full training provided)
• Collect payment before check-in or stay extensions, by cash, debit or credit card, or virtual credit card for online bookings
• Count and hand over your cash balance at the start and end of each shift
• Help walk-in guests and sell rooms and extensions, earning RM3 commission per room-night
• Handle guest requests and complaints calmly and professionally
• Coordinate with housekeeping on clean and dirty rooms, and report room issues to maintenance
• Order daily supplies such as mineral water and tissue rolls from our suppliers
• Able to work rotating shifts (morning, afternoon and night), including weekends

Conoscenze

Cash handling

Guest services

English

Bahasa Malaysia

Communication

Strumenti

Hotel reservation system

Descrizione del lavoro

Check guests in and out and make reservations using our hotel system (full training provided)

Collect payment before check-in or stay extensions, by cash, debit or credit card, or virtual credit card for online bookings

Count and hand over your cash balance at the start and end of each shift

Help walk-in guests and sell rooms and extensions, earning RM3 commission per room-night

Handle guest requests and complaints calmly and professionally

Coordinate with housekeeping on clean and dirty rooms, and report room issues to maintenance

Order daily supplies such as mineral water and tissue rolls from our suppliers

What we’re looking for

Able to work rotating shifts (morning, afternoon and night), including weekends

Honest and careful with cash

Good spoken English and BM

Hotel experience is a plus, but not required