Front Office Supervisor: Guest Experience & Operations Lead

3M BINTANG SDN BHD; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

3M BINTANG SDN BHD is seeking a Front Office Supervisor in Kuala Lumpur to oversee daily operations, verify reports, handle payments, and coordinate with housekeeping for ready rooms. The role requires leadership to coach staff on SOPs and to train new hires on PMS usage, while ensuring guest satisfaction and smooth check-ins.

You will manage rosters, handle guest inquiries, and resolve billing issues with professionalism, using proficiency in Bahasa Malaysia and English.

Qualifications

• Diploma in Hospitality Management or equivalent with 2 years in a supervisory hospitality role.
• Service-focused personality with strong problem-solving skills and leadership by example.
• Proficient in Bahasa Malaysia and English; additional local languages are a plus.

Responsibilities

• Oversee daily Front Office operations including verifying reports, payments, and room allocations.
• Coordinate with housekeeping on room status and guest requests; ensure rooms ready for sale.
• Coach and supervise Front Office staff on SOPs; conduct shift briefings and training.
• Lead PMS training and SOPs for new Front Office staff; create weekly rosters.
• Address guest inquiries, resolve complaints and billing issues promptly and professionally.

Skills

Leadership

Customer service

Problem solving

Bahasa Malaysia

English

Education

Diploma in Hospitality Management

Tools

Property Management System (PMS)

Microsoft Office

Cashiering

Job description

3M BINTANG SDN BHD is seeking a Front Office Supervisor in Kuala Lumpur to oversee daily operations, verify reports, handle payments, and coordinate with housekeeping for ready rooms. The role requires leadership to coach staff on SOPs and to train new hires on PMS usage, while ensuring guest satisfaction and smooth check-ins.

You will manage rosters, handle guest inquiries, and resolve billing issues with professionalism, using proficiency in Bahasa Malaysia and English.