Guest Experience Front Desk Agent – Kuala Lumpur

Private Advertiser; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Job summary

Private Advertiser in Kuala Lumpur City Centre seeks a Front Desk Agent to be the first point of contact for guests, handling check-ins/outs and inquiries with a focus on exceptional service.

The role requires strong communication, a professional demeanor, and the ability to coordinate with housekeeping and maintenance to ensure seamless guest experiences. Evening and weekend shifts are possible.

Qualifications

• High school diploma or equivalent.
• Experience in front desk operations or guest services in a hospitality setting is preferred.
• Excellent communication and interpersonal skills for engaging with diverse guests.
• Strong organizational and multitasking abilities to manage multiple requests.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Process check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries and provide information on facilities, services and local attractions.
• Manage room reservations and coordinate with departments for smooth stays.
• Handle guest complaints with empathy and resolve issues to maintain satisfaction.
• Process payments and manage cash, card transactions and billing records.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Hotel software

Problem solving

English fluency

Customer service

Shift flexibility

Education

High school diploma

Job description

Private Advertiser in Kuala Lumpur City Centre seeks a Front Desk Agent to be the first point of contact for guests, handling check-ins/outs and inquiries with a focus on exceptional service.

The role requires strong communication, a professional demeanor, and the ability to coordinate with housekeeping and maintenance to ensure seamless guest experiences. Evening and weekend shifts are possible.