Front Desk & Guest Services Specialist

Private Advertiser; Puchong; On-site; MYR 28,000 - 44,000; Full time

Benefits offered by this job

Performance bonus

EPF & SOCSO

Annual leave

Career growth

Job summary

Private Advertiser in Malaysia is seeking a friendly Hotel Receptionist / Front Desk Executive to be the first point of contact for our guests. You will welcome guests, handle check-ins and check-outs, answer calls, and manage reservations to ensure a smooth experience.

Fresh graduates or those with customer service backgrounds are encouraged to apply. The role offers training, a competitive salary, bonus potential, and benefits as part of a supportive hotel group at The Mines, Seri Kembangan.

Qualifications

• Experience in hotel reception, customer service, retail, or hospitality is an advantage.
• Fresh graduates are welcome to apply.

Responsibilities

• Welcome guests with a warm and professional attitude.
• Handle check-ins and check-outs efficiently.
• Answer phone calls, emails, and guest enquiries.
• Manage reservations and room availability.
• Process payments and issue receipts accurately.
• Coordinate with Housekeeping and Maintenance to ensure rooms are ready for guests.
• Resolve guest concerns professionally and elevate issues when necessary.
• Maintain accurate guest records and daily reports.
• Ensure the front desk and lobby are clean, organized, and presentable.

Skills

Customer service

Communication

English language

Bahasa Malaysia

Tools

Microsoft Office

Hotel booking systems

Job description

Private Advertiser in Malaysia is seeking a friendly Hotel Receptionist / Front Desk Executive to be the first point of contact for our guests. You will welcome guests, handle check-ins and check-outs, answer calls, and manage reservations to ensure a smooth experience.

Fresh graduates or those with customer service backgrounds are encouraged to apply. The role offers training, a competitive salary, bonus potential, and benefits as part of a supportive hotel group at The Mines, Seri Kembangan.