Guest Experience Front Desk Associate

Private Advertiser; Kuala Lumpur; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

On-the-job training

Career development opportunities

Team-oriented culture

Job summary

Private Advertiser in Kuala Lumpur is seeking a Front Office Assistant to join our team. This full-time role welcomes guests, handles check-ins and check-outs, responds to inquiries, and supports daily operations to ensure a smooth, memorable guest experience.

You will coordinate with housekeeping and maintenance, manage reservations and payments, and provide local information. A high school diploma is required; strong English communication and a service mindset are essential; weekend

Qualifications

• A high school diploma or equivalent.
• Previous front office or guest services experience, preferably in hospitality.
• Excellent English communication; additional languages are a plus.
• Proficiency with computer systems and property management software (training provided).
• Ability to multitask in a fast-paced environment; strong organizational skills.

Responsibilities

• Greeting guests upon arrival and departure with warmth and professionalism.
• Processing check-ins and check-outs efficiently using property management systems.
• Responding to guest inquiries and requests in a timely and courteous manner.
• Managing reservations, amendments, and cancellations accurately.
• Handling guest concerns and complaints with empathy and seeking appropriate resolutions.
• Maintaining accurate guest records and documentation.
• Coordinating with housekeeping, maintenance and other departments to ensure guest needs are met.
• Processing payments and managing cash transactions securely.
• Providing information about local attractions, dining options and amenities.
• Assisting with administrative tasks such as filing, correspondence and data entry.
• Performing general reception duties including answering telephones and managing the front desk.

Skills

Guest service orientation

English communication

Multitasking

Customer empathy

Cash handling

Team collaboration

Education

High school diploma or equivalent

Tools

Property management software

Job description

Private Advertiser in Kuala Lumpur is seeking a Front Office Assistant to join our team. This full-time role welcomes guests, handles check-ins and check-outs, responds to inquiries, and supports daily operations to ensure a smooth, memorable guest experience.

You will coordinate with housekeeping and maintenance, manage reservations and payments, and provide local information. A high school diploma is required; strong English communication and a service mindset are essential; weekend