Salon Front Desk & Guest Experience Specialist

Initia International Pte. Ltd.; Kuala Lumpur; On-site; MYR 31,000 - 39,000; Full time

Benefits offered by this job

Monthly sales incentives

Annual completion bonus

Medical coverage

Group discount (Dining & Salon)

Training & Career Growth

Job summary

INITIA GROUP, INC. in Kuala Lumpur seeks a Receptionist to be the first point of contact for visitors and clients. You will handle front-desk duties, answer calls, schedule appointments, and maintain records to support smooth office operations.

The role requires at least 1 year of related experience and excellent communication. Occasional weekend and holiday shifts may be required. The company offers a collaborative and welcoming environment.

Qualifications

• At least 1-year related experience
• Customer Service Oriented
• Ability to communicate with customers and understand their needs
• Experience in retail or telemarketing is a plus
• Flexible and willing to work on certain weekends and public holidays
• Active and cheerful characteristics

Responsibilities

• Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Booking and confirming appointments via phone and email and informing clients about new services and discounts
• Update client records with contact and billing details, appointments and services offered
• Performing ad-hoc duties as assigned

Skills

Customer service

Communication skills

Flexible weekends

Cheerful demeanor

Retail experience

Job description

INITIA GROUP, INC. in Kuala Lumpur seeks a Receptionist to be the first point of contact for visitors and clients. You will handle front-desk duties, answer calls, schedule appointments, and maintain records to support smooth office operations.

The role requires at least 1 year of related experience and excellent communication. Occasional weekend and holiday shifts may be required. The company offers a collaborative and welcoming environment.