Guest-Centric Front Desk Associate | Flexible Hours & Perks

MODERN SUMMER SDN BHD; Johor Bahru; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Performance-based bonuses

Career advancement

Health insurance package

Flexible working arrangements

Wellness initiatives

Job summary

MODERN SUMMER SDN BHD is seeking a Hotel Front Office Assistant in Johor Bahru to greet guests, check them in and out, and ensure excellent service during their stay.

You will handle reservations, payments, and records, and support other front desk duties to keep hotel operations running smoothly. The role requires English and Bahasa Malaysia proficiency and a customer-focused, professional attitude.

Qualifications

• Experience in customer service or hospitality, preferably in a hotel setting.
• Excellent communication and interpersonal skills to interact with guests from diverse backgrounds.
• Strong problem-solving skills to handle guest requests and issues.
• Proficiency with hotel management software and related technologies.
• Friendly, professional, customer-focused attitude and fluency in English and Bahasa Malaysia.

Responsibilities

• Greet and check in/out guests in a friendly and professional manner.
• Handle guest inquiries and requests promptly and courteously.
• Manage front desk tasks including reservations, payments, and records.
• Assist with other front office duties to ensure smooth hotel operations.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Hospitality

Languages: English and Bahasa Malaysia

Tools

Hotel management software

Job description

MODERN SUMMER SDN BHD is seeking a Hotel Front Office Assistant in Johor Bahru to greet guests, check them in and out, and ensure excellent service during their stay.

You will handle reservations, payments, and records, and support other front desk duties to keep hotel operations running smoothly. The role requires English and Bahasa Malaysia proficiency and a customer-focused, professional attitude.