Hotel Front Office Assistant

MODERN SUMMER SDN BHD; Johor Bahru; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Performance-based bonuses

Career advancement

Health insurance package

Flexible working arrangements

Wellness initiatives

Job summary

MODERN SUMMER SDN BHD is seeking a Hotel Front Office Assistant in Johor Bahru to greet guests, check them in and out, and ensure excellent service during their stay.

You will handle reservations, payments, and records, and support other front desk duties to keep hotel operations running smoothly. The role requires English and Bahasa Malaysia proficiency and a customer-focused, professional attitude.

Qualifications

• Experience in customer service or hospitality, preferably in a hotel setting.
• Excellent communication and interpersonal skills to interact with guests from diverse backgrounds.
• Strong problem-solving skills to handle guest requests and issues.
• Proficiency with hotel management software and related technologies.
• Friendly, professional, customer-focused attitude and fluency in English and Bahasa Malaysia.

Responsibilities

• Greet and check in/out guests in a friendly and professional manner.
• Handle guest inquiries and requests promptly and courteously.
• Manage front desk tasks including reservations, payments, and records.
• Assist with other front office duties to ensure smooth hotel operations.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Hospitality

Languages: English and Bahasa Malaysia

Tools

Hotel management software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Joining the dynamic team at MODERN SUMMER SDN BHD' as a Hotel Front Office Assistant, you will be the first point of contact for our guests, ensuring they receive exceptional service during their stay. This full-time position is based in Johor Bahru, Johor, and will involve working shifts to provide 24/7 coverage for our hotel operations.

What you'll be doing

Greeting and checking in/out guests in a friendly and professional manner

Handling guest inquiries and requests in a timely and courteous fashion

Effectively managing the front desk, including booking reservations, handling payments, and maintaining accurate records

Assisting with other front office duties as needed to contribute to the smooth running of the hotel

What we're looking for

Previous experience in a customer service or hospitality role, preferably within a hotel setting

Excellent communication and interpersonal skills with the ability to interact with guests from diverse backgrounds

Strong problem-solving and decision-making skills to handle various guest requests and issues

Proficiency in using hotel management software and other relevant technologies

A friendly, professional, and customer-focused attitude

Fluency in English and Bahasa Malaysia

What we offer

At MODERN SUMMER SDN BHD', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including performance-based bonuses, opportunities for career advancement, and a comprehensive health insurance package. We also encourage a healthy work-life balance through flexible working arrangements and various wellness initiatives.

• performance-based bonuses
• opportunities for career advancement
• a comprehensive health insurance package
• flexible working arrangements
• various wellness initiatives

About us

MODERN SUMMER SDN BHD' is a leading hospitality company that operates a portfolio of modern and innovative hotels across Malaysia. Our mission is to redefine the guest experience by combining exceptional service with cutting-edge amenities. We are a dynamic and forward-thinking organisation that values creativity, teamwork, and a commitment to excellence.