Guest Experience Lead - Front Desk

Sunway Hotel Big Box; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Sunway Hotel Big Box in Johor Bahru, Malaysia, invites applications for a Front Office Assistant. You will welcome guests, manage check-in/check-out, and handle inquiries with professionalism in a fast-paced hotel environment.

Responsibilities include reservations, room assignments, coordinating with housekeeping, and processing payments. Strong customer service and English proficiency are essential; prior front office exposure is a plus.

Qualifications

• High school diploma or equivalent; hospitality certifications add advantage.
• Strong customer service mindset and attention to detail.
• Ability to interact professionally with guests and colleagues.
• Experience in front office or hospitality preferred.
• Knowledge of hotel reservation software is an advantage.
• Proficiency in English; multilingual skills are a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Handle guest inquiries in person and over the phone.
• Manage reservations and room allocations; coordinate with housekeeping.
• Process payments accurately; maintain guest records.
• Prepare reports and organize front office documentation.

Skills

Interpersonal skills

Phone etiquette

Reservation management

Administrative skills

Hospitality experience

English proficiency

Education

High School Diploma

Tools

Hotel reservation software

Basic computer skills

Job description

Sunway Hotel Big Box in Johor Bahru, Malaysia, invites applications for a Front Office Assistant. You will welcome guests, manage check-in/check-out, and handle inquiries with professionalism in a fast-paced hotel environment.

Responsibilities include reservations, room assignments, coordinating with housekeeping, and processing payments. Strong customer service and English proficiency are essential; prior front office exposure is a plus.