Front Office Assistant

Sunway Hotel Big Box; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Sunway Hotel Big Box in Johor Bahru, Malaysia, invites applications for a Front Office Assistant. You will welcome guests, manage check-in/check-out, and handle inquiries with professionalism in a fast-paced hotel environment.

Responsibilities include reservations, room assignments, coordinating with housekeeping, and processing payments. Strong customer service and English proficiency are essential; prior front office exposure is a plus.

Qualifications

• High school diploma or equivalent; hospitality certifications add advantage.
• Strong customer service mindset and attention to detail.
• Ability to interact professionally with guests and colleagues.
• Experience in front office or hospitality preferred.
• Knowledge of hotel reservation software is an advantage.
• Proficiency in English; multilingual skills are a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Handle guest inquiries in person and over the phone.
• Manage reservations and room allocations; coordinate with housekeeping.
• Process payments accurately; maintain guest records.
• Prepare reports and organize front office documentation.

Skills

Interpersonal skills

Phone etiquette

Reservation management

Administrative skills

Hospitality experience

English proficiency

Education

High School Diploma

Tools

Hotel reservation software

Basic computer skills

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Front Office Assistant is a full-time, on-site role based at Sunway Hotel Big Box in Johore, Malaysia. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth and efficient front desk operation. Daily tasks include handling guest inquiries in person and over the phone, managing reservations and room assignments, coordinating with housekeeping and other departments, and processing payments accurately. The Front Office Assistant also supports administrative and clerical duties such as maintaining guest records, preparing reports, and organizing front office documentation. The role requires a strong customer service mindset, attention to detail, and the ability to maintain a professional and friendly demeanor in a fast-paced hospitality environment.

Qualifications

• Candidates should possess strong Interpersonal Skills to interact professionally with guests and colleagues and deliver high-quality customer service.
• Candidates should possess Phone Etiquette skills to handle calls efficiently, manage inquiries, and represent the hotel in a courteous manner.
• Candidates should possess Appointment Scheduling and reservation management skills to coordinate bookings, room allocations, and guest appointments accurately.
• Candidates should possess Administrative Assistance and Clerical Skills to maintain records, process documentation, and support front office operations.
• Additional beneficial qualifications include prior experience in front office or hospitality roles, proficiency in basic computer systems and hotel reservation software, strong organizational and time-management skills, and the ability to communicate clearly in English; knowledge of additional languages is an advantage.
• A high school diploma or equivalent is required; further education or certification in hospitality, tourism, or business administration is an added advantage.